IT Operations Specialist

Ascend Technologies•Little Rock, AR

1d•Onsite

About The Position

The IT Operations Specialist will be responsible for evaluating, configuring, and supporting server and network monitoring technologies. They must also maintain current and thorough knowledge of customer environments. Strong communication skills are a must with a specific focus on verbal interaction.

Requirements

High School Diploma or GED equivalent
Must have strong verbal, written, and interpersonal communication skills.

Nice To Haves

Bachelor’s degree in Information Systems/Computer Science or 1+ years applicable help desk role preferred.
Experience with a Managed Service Provider (MSP) is a plus
MS-900 M365 Fundamentals
AZ-900 MS Azure Fundamentals
CompTIA Server +
CompTIA Network+
CompTIA Security+
ITIL 4 Foundation Training

Responsibilities

Demonstrate intuitive problem-solving skills and allow for flexible scheduling.
Support, configuration, and maintenance of systems and networks.
Monitor network and server traffic for outages and issues and perform triage analysis to identify the root cause.
Performs technical analysis of system issues and outages as they occur across customer enterprise networks.
Performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers.
Prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements.
Perform and/or assist with digital forensic analysis post-incident.
Configuration/Administration support for Mobile Device Management and cloud applications
Installation/Configuration/Administration of network and server monitoring tools
Work closely with the other teams to assess risk and provide recommendations for improving our security posture.
Implement new technologies and roll-out new products and systems in coordination with Senior Engineering staff.
Performs trend analysis on monitoring alarms, incident reports, and service tickets, to resolve identified issues.
Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams.
Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.
Monitor a wide variety of information and network systems that include, but are not limited to routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems, and core applications.
Document all actions in accordance with standard company policies and procedures.
Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.).
Monitoring, maintenance, diagnostics, and repair of computer equipment and downloading of client products.
Other Responsibilities as assigned by management.