IT Operations Specialist

Clay County Utility Authority • Main Office, CA

5d • $62,842 - $94,886 • Hybrid

About The Position

The IT Operations Specialist serves as a hybrid technical resource, balancing core infrastructure and network administration, and providing high-level (Tier 3) technical support and escalations from the Help Desk. This role is responsible for assisting with the implementation and maintenance of critical IT systems, acting as a technical backbone for the organization while ensuring enterprise-grade stability and security.

Requirements

• High School Diploma required.
• Associate’s degree in Information Technology or related field (Bachelor’s degree preferred).
• Minimum of 3 years of experience in IT infrastructure, network administration, and Tier 3 support.
• Demonstrated history of managing Windows Server environments, cloud services (Azure/M365), network equipment (Cisco/Fortinet), and complex server environments.
• Experience with PowerShell scripting.
• Experience with monitoring tools (SolarWinds, Zabbix, etc.).
• Intermediate experience with Windows Server, Active Directory/Entra, Cisco routing/switching, Fortinet firewalls, and wireless infrastructure.
• Proficiency in Azure/M365, SCCM, and enterprise-level software deployment and patching.
• Strong ITIL knowledge for service delivery and incident resolution; experience managing Carbon Black policies and exceptions.
• Skilled in PowerShell scripting, creating Visio network diagrams, and maintaining technical SOPs.
• Experience with tools like SolarWinds/Zabbix; advanced Tier 3 troubleshooting and root-cause analysis.
• Strong customer service, communication, and collaboration skills.
• Adaptable to changing priorities, highly attentive to detail, possesses strong problem-solving skills, and is capable of working independently with minimal supervision.

Nice To Haves

• Bachelor’s degree preferred.
• Experience with Python scripting preferred.
• ITIL Foundation Certification.
• Microsoft Certified: Azure Administrator Associate or equivalent Microsoft system certification.
• CompTIA Network+, Security+, or Cisco CCT/CCNA.

Responsibilities

• Manage and maintain Windows Server environments, including Active Directory and Entra.
• Maintain and manage Microsoft SCCM for software deployment, patching, and system updates.
• Manage and maintain the enterprise imaging system and associated deployment processes.
• Administer and maintain Azure cloud services and Microsoft 365 ecosystems.
• Handle server-side lifecycle replacements and configuration management.
• Oversee backup operations and disaster recovery processes.
• Administer core network equipment, including Cisco routers and switches.
• Manage and maintain Fortinet firewalls.
• Monitor network performance and uptime using industry-standard tools.
• Administer wireless infrastructure.
• Manage Carbon Black security solutions, including policy administration and exception management.
• Perform hardware patching and firmware updates for network infrastructure as needed.
• Provide ongoing support and maintenance for VPN infrastructure.
• Act as the primary escalation point for the most complex service desk issues.
• Diagnose and resolve critical system and network-related problems that cannot be addressed by frontline support.
• Assist with backup operations, disaster recovery processes, and documentation.
• Develop and implement PowerShell scripts to automate routine tasks.
• Manage, develop, and update Standard Operating Procedures (SOPs) across infrastructure, network, and automation domains.
• Create and maintain Visio network and infrastructure diagrams.
• Maintain accurate asset tracking for all network and infrastructure hardware.
• Build operational efficiencies to support the broader IT infrastructure team.

Benefits

• 13 paid holidays plus an exceptional annual leave benefit to be used for vacation, personal and sick time.
• Three comprehensive medical plans offered as options for you and your dependents–including two plans with 100% paid coverage for the employee.
• Dental
• Vision
• Health accounts – employer sponsored HSA
• Flexible spending accounts
• Tuition reimbursement
• Life insurance, accidental death & dismemberment, short-term and long-term disability and more.
• Employees may begin participation in the 457 Deferred Compensation Plan on day one of employment.
• Variety of investment options to help them achieve their retirement goals.
• Supplemental insurance – Accident, Hospital Indemnity, and Critical Illness
• Access to the Healthy Lifestyles Wellness program
• Membership allowance for the fitness center of your choice.
• Annual flu shots and biometric screenings
• Health risk assessments
• Periodic access to an on-site mobile mammography unit.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED