Sr. IT Operations Specialist

SHI International•Charlotte, NC

8d•Onsite

About The Position

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours. The Sr. IT Operations Specialist will develop departmental communication strategies for business updates, program initiatives, employee recognition, and IT incidents, while drafting content and managing release schedules. This role involves coordinating strategic initiatives, supporting IT priorities, assisting with IT setup for presentations, and ensuring effective communication of program updates. The coordinator will drive continuous improvement by leveraging feedback and maintaining alignment between the IT department and the business. This position is required to report to the Charlotte, NC office location.

Requirements

Completed Bachelor’s degree
2-4 years of experience managing communication programs/projects
2-4 years of experience working cross-functionally across teams and internal stakeholders
Ability to oversee and direct projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate
Ability to effectively communicate information and ideas to an audience - Intermediate
Ability to examine, clean, transform, and model data to discover useful information, draw conclusions, and support decision-making - Intermediate

Nice To Haves

2-4 years of experience in corporate communications preferred

Responsibilities

Develop effective departmental communication strategies for business updates, priority program initiatives, employee recognition, and IT Incidents/ Responses.
Draft content, organize release schedules, and manage content for all communication initiatives (newsletters, quarterly updates, AHODs, etc.)
Provide project coordination for multiple strategic initiatives, including team enablement and training, event coordination and logistical planning, and business operations initiatives.
Drive communication practices for monthly comms updates, presentation preparation, employee recognition, etc.
Provide ongoing operational support for IT priorities and initiatives.
Assist with project management and coordination of IT setup/ AV needs for onsite presentations and meetings.
Effectively communicate program updates from the IT Department to the business and internal communications to ensure effective and consistent alignments and updates from the IT Department.
Solicit input and leverage feedback to drive continuous improvement and avoid known problems.