IT Operations Specialist
About The Position
The IT Operations Specialist provides operational and analytical IT Service Management support through ServiceNow and assists with developing and maintaining the J6 IT Service Catalog. The position develops, analyzes, and reports IT performance metrics and data trends to verify that Enterprise Service Areas meet operational targets. It researches emerging capabilities and assesses IT initiatives for compliance with federal laws, DoD guidelines, and DLA policies. The specialist prepares and briefs operational status reports, including Situational Awareness and Battle Rhythm updates, to the J6X Director and division managers. The role collaborates with Enterprise Service Areas, Business Relationship Managers, and Headquarters to coordinate agency IT requirements and efficiencies; monitors and coordinates responses to operational tasks across J6 directorates and staff; and participates in inter-agency working groups. It also plans, schedules, and executes IT initiatives supporting J6X operations. The position may be filled at one of the listed locations: Battle Creek, Michigan; Columbus or Dayton, Ohio; Fort Belvoir, Virginia; New Cumberland or Philadelphia, Pennsylvania; Ogden, Utah; or Richmond, Virginia. The position has a set schedule and requires U.S. citizenship and Secret access. It is classified as FLSA exempt.
Requirements
- Must be a U.S. citizen.
- One year of specialized experience directly related to the position.
- For the GS-13 level, one year of specialized experience equivalent to the GS-12 level or equivalent in federal service, military, or the private sector.
- Specialized experience includes providing operational and analytical support for enterprise IT Service Management platforms such as ServiceNow and IT service catalogs.
- Specialized experience includes conducting quantitative and qualitative analyses of IT performance metrics and operating costs.
- Specialized experience includes formulating strategic IT roadmaps and policy documents.
- Specialized experience includes managing operational battle rhythm activities and situation reports (SITREPs).
- Applicants must meet applicable eligibility requirements, including time-in-grade for GS positions, time-after-competitive appointment, minimum qualifications, and other regulatory requirements by the announcement closing date.
- Education may not be substituted for specialized experience at this grade level.
- Selectees must meet applicable suitability or fitness requirements; the position requires Non-Critical Sensitive status with Secret access.
Responsibilities
- Provide operational and analytical IT Service Management support through ServiceNow.
- Assist in developing and maintaining the J6 IT Service Catalog.
- Develop, analyze, and report IT performance metrics and data trends to verify that Enterprise Service Areas meet established operational targets.
- Research emerging capabilities and assess IT initiatives for compliance with federal laws, DoD guidelines, and DLA policies.
- Prepare and brief operational status reports, including Situational Awareness and Battle Rhythm updates, to the J6X Director and division managers.
- Collaborate with Enterprise Service Areas, Business Relationship Managers, and Headquarters to synchronize agency IT requirements and efficiencies.
- Monitor, track, and coordinate responses to incoming operational tasks and taskers across J6 directorates and staff.
- Participate in high-level inter-agency working groups.
- Plan, schedule, and execute IT initiatives supporting J6X operations.
Benefits
- Federal employees and their families have access to a comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
