IT Operations & Services

Kardex • West Columbia, SC

2d

About The Position

Frontline IT support responsible for resolving common technical issues, ensuring smooth operation of workplace technologies, and delivering high‑quality service to end users. Your tasks Primary Responsibilities: · First point of contact for IT incidents & requests. · Troubleshoot and resolve basic hardware, software, network, and access issues. · Support Microsoft 365, Teams, OneDrive, SharePoint, and identity services (Entra ID/Azure AD). · Provide endpoint support (Windows/Android), including Intune-managed devices. · Support Bar Code Solutions (various Printers / Scanners) · User account management, MFA assistance, and user onboarding. · Maintain accurate documentation, tickets, and knowledge base entries. · Monitor system health dashboards and escalate issues when required. · Maintain IT asset records and support hardware lifecycle tasks. · Participate in extended Service Desk coverage and follow-the-sun operations. · Continuously learn emerging tools, cloud technologies, and IT best practices. Qualifications · Strong customer service, communication, and troubleshooting skills. · Ability to prioritize tasks independently in a fast-paced environment. · Business-level English proficiency. · Bachelor’s degree in IT or equivalent experience. · Willingness to occasionally travel. Technical Experience (Minimum 5 Years) · IT helps desk/ticket handling in a production environment. · Microsoft 365 & modern workplace support. · Basic networking: IP, VLANs, Wi-Fi, DNS/DHCP, VPN. · Microsoft Entra ID / Active Directory (user & group management) · Familiarity with ITSM tools (ServiceNow, Zendesk, etc.) and remote support tools. · Foundational endpoint management know-how (Intune preferred) Your profile Working with Kardex Automated storage solutions are high-tech. The basis for this is our genuine high-quality work from our own production sites, the skills of our specialists in planning, production, and assembly, as well as the innovative spirit of our engineers from research and development. For years, we have been developing solutions in the areas of Industry 4.0 and digitalization to offer our customers an excellent all-around service.

Requirements

• Strong customer service, communication, and troubleshooting skills.
• Ability to prioritize tasks independently in a fast-paced environment.
• Business-level English proficiency.
• Bachelor’s degree in IT or equivalent experience.
• Willingness to occasionally travel.
• IT helps desk/ticket handling in a production environment.
• Microsoft 365 & modern workplace support.
• Basic networking: IP, VLANs, Wi-Fi, DNS/DHCP, VPN.
• Microsoft Entra ID / Active Directory (user & group management)
• Familiarity with ITSM tools (ServiceNow, Zendesk, etc.) and remote support tools.
• Foundational endpoint management know-how (Intune preferred)

Responsibilities

• First point of contact for IT incidents & requests.
• Troubleshoot and resolve basic hardware, software, network, and access issues.
• Support Microsoft 365, Teams, OneDrive, SharePoint, and identity services (Entra ID/Azure AD).
• Provide endpoint support (Windows/Android), including Intune-managed devices.
• Support Bar Code Solutions (various Printers / Scanners)
• User account management, MFA assistance, and user onboarding.
• Maintain accurate documentation, tickets, and knowledge base entries.
• Monitor system health dashboards and escalate issues when required.
• Maintain IT asset records and support hardware lifecycle tasks.
• Participate in extended Service Desk coverage and follow-the-sun operations.
• Continuously learn emerging tools, cloud technologies, and IT best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees