Bilingual Korean / English IT Operations & Service Management - Mid Level

LED FastStart • Baton Rouge, LA

2d • Onsite

About The Position

The IT Operations & Service Management establishes secure, reliable, and business-aligned technology capabilities for HPLS with independent ownership of assigned work. The role works across HPLS functions and external partners to deliver safe, compliant, timely, and sustainable results during project execution and ongoing operations.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
• At least 6 years of relevant professional experience; level and scope will be calibrated to demonstrated capability.
• Demonstrated ability to manage priorities, analyze information, document work, and collaborate across functions.
• Working proficiency with Microsoft 365 and job-relevant enterprise or technical systems.
• Ability to communicate clearly in English and work effectively in a multicultural environment.
• Professional working proficiency in both English and Korean is required.

Nice To Haves

• IT experience in manufacturing, industrial construction, or greenfield startup environments.
• Experience with ITIL, COBIT, NIST, ISO 27001, project management, ERP, MES, OT/IT integration, or managed services.
• Relevant certifications such as ITIL, PMP, CISSP, CISM, Microsoft, Cisco, SAP, or cloud credentials.

Responsibilities

• Responsible for IT service delivery, operational readiness, and IT operations management for HPLS.
• Oversees outsourced service providers and monitors service performance to ensure stable and reliable IT services.
• Supports the implementation, transition, and operation of IT infrastructure, platforms, applications, and end-user services.
• Develop and execute IT roadmaps, budgets, policies, standards, service processes, and operational readiness plans.
• Coordinate infrastructure, network, cybersecurity, enterprise applications, manufacturing systems, end-user services, and vendors.
• Manage projects, changes, incidents, problems, assets, licenses, service levels, risks, and audit actions.
• Translate business and plant requirements into scalable technical solutions aligned with corporate architecture and security standards.
• Monitor service performance, capacity, availability, security, cost, and customer satisfaction.
• Maintain current procedures, system inventories, contracts, architecture records, and disaster-recovery documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level