IT Operations Program Support – Special Access Programs (SAP)
About The Position
The IT Operations Program Support role provides programmatic, technical, and operational support to a government Program Management Office responsible for Special Access Program (SAP) information technology systems. The position supports planning, coordination, integration, and sustainment of highly classified IT capabilities while helping ensure compliance with ITIL, NIST RMF, JSIG, and modern DevSecOps practices. The role works alongside customers and other contractors in the Program Office and interfaces with Cloud Service Providers, Multisource Service Integrators, and Managed Service Providers to coordinate IT service delivery. The position supports daily IT operations and system lifecycle activities, security authorization and continuous monitoring, configuration and change governance, program tracking, reporting, stakeholder coordination, and contractor surveillance. It also supports engineering teams applying DevSecOps practices where applicable and provides assessments and recommendations to government decision-makers.
Requirements
- 15 or more years of experience supporting DoD or Intelligence Community programs in a SETA, FFRDC, or contractor-based technical or programmatic support role.
- Practical experience with ITIL incident, change, problem, and configuration management.
- Practical experience with NIST RMF and JSIG security authorization and classified-system compliance.
- Practical experience with DevSecOps principles, including automation, secure development, and CI/CD.
- Knowledge of secure IT architectures, enclave operations, and classified network sustainment.
- Strong ability to communicate complex technical topics clearly to government leadership.
- Prior experience supporting SAP, SCI, or other compartmented environments.
- Security+, CISSP, CCSP, or related cybersecurity certification.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
- Active TS/SCI clearance.
Responsibilities
- Support daily IT operations for SAP systems using ITIL-aligned incident, change, problem, and configuration management processes.
- Assist the government PMO in planning and executing system lifecycle activities using risk-based approaches aligned with NIST RMF and SAP-specific JSIG requirements.
- Coordinate with cybersecurity teams to ensure system authorization packages, continuous monitoring, and security controls adhere to NIST RMF, JSIG, and ICD 503.
- Track program milestones, risks, dependencies, and operational performance metrics, and recommend improvements using structured ITSM methods.
- Support configuration management processes, change control boards, and standardized governance of system updates.
- Prepare and deliver technical briefings, operational reports, and framework-aligned documentation to government leadership.
- Prepare official memorandums, point papers, and staff packages addressing complex technical, schedule, and budgetary issues.
- Establish trusted and influential relationships with customers, other contractors, and stakeholders.
- Act as a liaison among government stakeholders, system integrators, cybersecurity teams, and other mission partners in the SAP environment.
- Support engineering teams in applying DevSecOps practices where applicable, including automation, CI/CD pipelines, and secure development workflows.
- Perform program office surveillance of contractor execution and formulate independent assessments and actionable recommendations for government decision-makers.
- Work independently on high-level tasks, define problems, and collaborate effectively with team members in a dynamic environment.
Benefits
- Medical benefits
- 401k
- ESOP
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
