Senior Program Officer – Special Programs

Connecticut Housing Finance Authority • Rocky Hill, CT

1d • Hybrid

About The Position

The Senior Program Officer manages CHFA’s Foreclosure Prevention/Mortgage Relief Programs and other Special Programs, including the State Emergency Mortgage Assistance Program (EMAP), Reverse Annuity Mortgage (RAM), and programs created to assist homeowners facing special circumstances. The role requires an understanding of publicly funded housing assistance programs and familiarity with homeownership counseling and foreclosure prevention services.

The position also manages CHFA’s Homebuyer Education and Counseling Program. This includes pursuing and administering grant funding, monitoring sub-grantees, reviewing educational curricula and vendor performance, tracking budgets and expenditures, and overseeing grant reimbursements and required reporting. The position supervises assigned staff, develops processes and procedures, and provides staff support and training.

Requirements

• Bachelor’s degree in business administration or a related field and eight years of experience in a mortgage origination or loan-servicing-related field, or an equivalent combination of education and experience.
• Familiarity with Connecticut General Statute §8-265gg(d), the EMAP Statute, the Consumer Financial Protection Bureau, the U.S. Department of Housing and Urban Development, and Code of Federal Regulations Part 214 homebuyer education and counseling regulations.
• Basic knowledge of underwriting, credit analysis, mortgage loan servicing, loss mitigation practices, federal and state real estate regulations related to mortgage servicing, grant funding opportunities, and grant implementation.
• Ability to supervise and coordinate multiple processes while completing a steady volume of daily tasks.
• Detail-oriented, with the ability to prioritize tasks independently.
• Effective customer service, interpersonal, organizational, written communication, and verbal communication skills.
• Judgment and decision-making skills, and strong analytical skills.
• Knowledge of Microsoft Word, Excel, and PowerPoint.

Nice To Haves

• Prior experience working with a HUD-approved housing counseling agency.

Responsibilities

• Supervise review of new loan applications, including underwriting, document interpretation, evaluation of loan recommendations, and compliance with statutory and CHFA policy guidelines.
• Oversee annual recertifications required by program statutes.
• Oversee monthly, quarterly, and annual system data reconciliations.
• Collect, analyze, and communicate key performance indicators related to program impact and efficiency.
• Supervise borrower and applicant communications to ensure timely responses to calls and other inquiries.
• Facilitate the Appeals Committee.
• Manage program budgets and track program funds.
• Develop new processes and procedures for assigned programs.
• Provide support and training to staff as required.
• Track and respond to relevant grant funding opportunities for the Homebuyer Education and Counseling Program.
• Implement and monitor grant awards, including sub-grantees, throughout grant performance periods.
• Periodically review CHFA homebuyer education curricula and vendors’ performance and compliance.
• Track grant funds, expenditures, and invoices.
• Review quarterly grant reimbursement requests from HUD-approved sub-grantees and oversee reports due to federal entities.
• Lead development of processes and procedures for the Homebuyer Education and Counseling Program.

Benefits

• Competitive salaries
• Tuition reimbursement
• 457 deferred compensation
• State-sponsored pension plan
• Comprehensive health, dental, life, and disability plan
• Paid vacation, sick leave, and holidays
• Hybrid work schedule
• Ongoing training and career development
• Potential eligibility for student loan forgiveness under a federal loan assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior