IT Operations Manager
About The Position
Technology plays a critical role in keeping Express Flooring running—and as our IT Operations Manager, you'll be at the center of it. Reporting to the Director of IT, you'll oversee the day-to-day operations of our IT department, ensuring our teams have the technology, support, and systems they need to succeed. You'll help lead our IT Support team, drive operational excellence, manage technology projects, and continuously improve the processes that keep our business connected and productive. This is a hands-on leadership opportunity for someone who enjoys balancing technical expertise with team development, process improvement, and project execution. If you're energized by solving complex challenges, improving processes, and enabling others to succeed through technology, you'll thrive in this role.
Requirements
- 2+ years of experience in IT operations, systems administration, infrastructure, technical support, or a related field.
- Experience leading, mentoring, or coordinating the work of technical teams.
- Hands-on experience with IT Service Management (ITSM) and IT Asset Management (ITAM) processes; Jira Service Management experience is highly preferred.
- Proven success managing multiple technology projects from planning through completion.
- Strong working knowledge of Microsoft 365, Entra ID, Intune, networking, endpoint management, enterprise applications, and mobile device administration.
- Excellent communication, organizational, and problem-solving skills, with the ability to manage competing priorities in a fast-paced environment.
- A continuous improvement mindset and a commitment to delivering an exceptional technology experience for end users.
Nice To Haves
- Jira Service Management experience is highly preferred.
Responsibilities
- Overseeing daily IT operations, prioritizing support requests, assigning work, mentoring technicians, and ensuring exceptional service delivery.
- Serving as the primary escalation point for complex issues involving infrastructure, networking, Microsoft 365, endpoint management, identity, business applications, voice systems, and mobile devices.
- Driving continuous improvement of our IT Service Management (ITSM) and IT Asset Management (ITAM) processes, including administration of Jira Service Management.
- Managing technology projects from planning through implementation, coordinating timelines, resources, milestones, risks, and stakeholder communication.
- Maintaining documentation, asset inventories, security controls, and operational standards that support a secure, scalable IT environment.
- Partnering with vendors to coordinate installations, service requests, and project deliverables.
- Supporting the Director of IT by making sound operational decisions and helping ensure the department runs efficiently every day.
Benefits
- Comprehensive medical, dental, and vision plan options
- Free virtual healthcare for employees and family members
- Health Savings Account (with HDHP enrollment)
- Health & dependent care flexible spending accounts
- Company-paid basic life insurance
- Voluntary supplemental life insurance
- Company-paid short-term disability insurance
- Voluntary long-term disability
- Company-paid Accident and Hospital Indemnity
- Free Bereavement and Life Planning Support for employees and family members
- 401(k) with company match (Pre-tax & Roth options)
- Paid PTO, bereavement leave, and maternity leave
- 7 company-paid holidays
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
