IT Operations Manager

Gorton's • Gloucester, MA

12d • $117,360 - $155,000

About The Position

Position Summary: Reporting to the Senior Manager of IT / Business Operations, the IT Operations Manager will own the daily operation and continuous improvement of Gorton’s IT infrastructure and security operations. You will serve as a hands-on leader, partnering with IT leadership on priorities while working alongside a senior technical specialist and overseeing onsite and remote third-party support. What you’ll do: Own the day-to-day operation of IT systems (networks, servers, endpoints, identity, and access) Remain hands on with troubleshooting, system changes, and infrastructure improvements Provide leadership and oversight of onsite and remote third-party IT support resources Own IT security operations across identity, access, monitoring, and endpoint protection Ensure reliable IT operations for a 24×5 manufacturing environment, including participation in off-hours escalation and incident response as needed Plan and oversee infrastructure-focused initiatives such as: Network and facility upgrades Server and application modernization IT asset and endpoint lifecycle management Ensure strong operational practices around: System availability, performance, reliability, and service levels Access controls, MFA, and least-privilege enforcement Monitoring, alerting, incident response, and root cause resolution Partner with IT leadership on planning, prioritization, and budgeting Define, maintain, and enforce documentation, operational standards, and support processes Technology Environment: Gorton’s operates an evolving, primarily Microsoft-stack technology environment, including: Microsoft 365 and hybrid cloud infrastructure across Nutanix (on-prem) and Azure VMs Windows Server, Active Directory, endpoint management Fortinet-based network and perimeter security (firewalls, switches, access points) Microsoft security and identity tooling (IAM, MFA, endpoint protection, monitoring) Microsoft Teams as the primary collaboration and communication platform What you’ll need: Bachelor’s degree in IT or a related field preferred, or equivalent practical experience 7-10+ years of experience in IT operations or infrastructure Prior hands-on technical experience with direct ownership of systems and operational outcomes Strong grounding in Microsoft environments, networking, and security fundamentals Experience supporting multi-site organizations with manufacturing Exposure to application support and Unix/Linux environments is a plus Relevant technical certifications (Microsoft, networking, or security) are a plus, but not required Comfortable working in a small team model with third-party support resources Pragmatic, accountable, and execution-focused approach Strong interpersonal skills Pay Range: $117,360-155,000/Annual Candidates must have permanent U.S. work authorization Gorton’s is an equal opportunity employer .

Requirements

• Bachelor’s degree in IT or a related field preferred, or equivalent practical experience
• 7-10+ years of experience in IT operations or infrastructure
• Prior hands-on technical experience with direct ownership of systems and operational outcomes
• Strong grounding in Microsoft environments, networking, and security fundamentals
• Experience supporting multi-site organizations with manufacturing
• Comfortable working in a small team model with third-party support resources
• Pragmatic, accountable, and execution-focused approach
• Strong interpersonal skills
• Candidates must have permanent U.S. work authorization
• Gorton’s is an equal opportunity employer

Nice To Haves

• Exposure to application support and Unix/Linux environments is a plus
• Relevant technical certifications (Microsoft, networking, or security) are a plus, but not required

Responsibilities

• Own the day-to-day operation of IT systems (networks, servers, endpoints, identity, and access)
• Remain hands on with troubleshooting, system changes, and infrastructure improvements
• Provide leadership and oversight of onsite and remote third-party IT support resources
• Own IT security operations across identity, access, monitoring, and endpoint protection
• Ensure reliable IT operations for a 24×5 manufacturing environment, including participation in off-hours escalation and incident response as needed
• Plan and oversee infrastructure-focused initiatives such as: Network and facility upgrades Server and application modernization IT asset and endpoint lifecycle management
• Ensure strong operational practices around: System availability, performance, reliability, and service levels Access controls, MFA, and least-privilege enforcement Monitoring, alerting, incident response, and root cause resolution
• Partner with IT leadership on planning, prioritization, and budgeting
• Define, maintain, and enforce documentation, operational standards, and support processes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees