IT Operations Manager

Radiant Industries•El Segundo, CA

3d•Onsite

About The Position

Radiant is seeking an experienced IT Operations Manager to lead our service delivery function as we scale from a high-growth startup to a multi-site enterprise nuclear operator. The candidate will be directly responsible for the team, systems, and processes that ensure every employee across our California, Idaho, and Tennessee sites has what they need to operate securely and effectively from Day 1. The ideal candidate is equally comfortable managing a support team, owning a $1M+ asset inventory, and driving IT infrastructure projects for new facility buildouts. This role requires close collaboration with IT architecture, security, and HR teams across a fast-moving, compliance-sensitive environment.

Requirements

5+ years of experience in IT
2+ years in a formal management or team lead role within Support Operations or a Service Desk environment
Proven experience scaling an IT organization from ~100 to 300+ employees in a fast-paced environment.
Demonstrated success managing physical IT projects such as office moves, network cabling oversight, or large-scale hardware refreshes
Strong working knowledge of Identity Providers, including Okta or Entra ID
Experience with MDM solutions such as Kandji, Jamf, or Intune
Strong bias toward automation — consistently looks for opportunities to eliminate manual work using tools like Tines or native workflow engines.

Nice To Haves

Experience working within compliant environments such as CMMC, NIST 800-171, or SOC 2
Familiarity with government-tier SaaS platforms (Microsoft Gov, Zoom Gov, Slack Gov)
Experience supporting IT operations across multiple geographic sites
Experience with procurement and vendor management for hardware and software

Responsibilities

Manage and mentor the IT Support team, including Helpdesk Associates and Leads, and set clear KPIs for ticket resolution, service quality, and user satisfaction.
Own the service desk platform (e.g., Freshservice, Jira Service Management) and design workflows that automate routine requests and surface team performance data.
Build and maintain an internal and user-facing Knowledge Base that converts tribal knowledge into repeatable, documented processes.
Own the end-to-end Joiner-Mover-Leaver process with a goal of 100% "Ready Day 1" status for all new hires across all sites.
Manage $1M+ in hardware assets with a rigorous tracking system for laptops, mobile devices (MDM), and peripherals across CA, ID, and TN.
Oversee licensing and procurement across our core SaaS stack, including Microsoft Gov, Zoom Gov, and Slack Gov.
Serve as IT project coordinator for upcoming office relocations and the Tennessee Site-K factory buildout.
Standardize and manage Zoom Government conference room environments for reliable, one-tap operation across all high-stakes meetings.
Manage vendor relationships and lead procurement for IT hardware and operational software.

Benefits

Stock: Substantial incentive stock plan for all full-time employees.
Medical: 100% up to base silver level plan for employee + 50% dependents, offers up to Platinum plans.
One Medical: Sponsored memberships for employees and their dependents.
Vision: 100% top tier plan coverage + 50% for dependents.
Dental: 100% top tier plan coverage, orthodontia extra, 50% for dependents.
Voluntary life, accident, hospital, critical illness, commuter and FSA/HSA are offered as employee contributed benefits.
8-weeks of paid parental leave for all parents. Additional paid pregnancy leave for CA employees.
Daily catered lunch. Free snacks and drinks.
Flexible PTO policy. Remote workday allocation.
Company and team-bonding events, happy hours and in-person camaraderie.
Beautiful El Segundo headquarters close to the Pacific Ocean.