IT Operations Manager
About The Position
Position Summary: Reporting to the Senior Manager of IT / Business Operations, the IT Operations Manager will own the daily operation and continuous improvement of Gorton’s IT infrastructure and security operations. You will serve as a hands-on leader, partnering with IT leadership on priorities while working alongside a senior technical specialist and overseeing onsite and remote third-party support. Gorton’s operates an evolving, primarily Microsoft-stack technology environment, including: Microsoft 365 and hybrid cloud infrastructure across Nutanix (on-prem) and Azure VMs Windows Server, Active Directory, endpoint management Fortinet-based network and perimeter security (firewalls, switches, access points) Microsoft security and identity tooling (IAM, MFA, endpoint protection, monitoring) Microsoft Teams as the primary collaboration and communication platform
Requirements
- Bachelor’s degree in IT or a related field preferred, or equivalent practical experience
- 7-10+ years of experience in IT operations or infrastructure
- Prior hands-on technical experience with direct ownership of systems and operational outcomes
- Strong grounding in Microsoft environments, networking, and security fundamentals
- Experience supporting multi-site organizations with manufacturing
- Comfortable working in a small team model with third-party support resources
- Pragmatic, accountable, and execution-focused approach
- Strong interpersonal skills
- Candidates must have permanent U.S. work authorization
Nice To Haves
- Exposure to application support and Unix/Linux environments is a plus
- Relevant technical certifications (Microsoft, networking, or security) are a plus, but not required
Responsibilities
- Own the day-to-day operation of IT systems (networks, servers, endpoints, identity, and access)
- Remain hands on with troubleshooting, system changes, and infrastructure improvements
- Provide leadership and oversight of onsite and remote third-party IT support resources
- Own IT security operations across identity, access, monitoring, and endpoint protection
- Ensure reliable IT operations for a 24×5 manufacturing environment, including participation in off-hours escalation and incident response as needed
- Plan and oversee infrastructure-focused initiatives such as: Network and facility upgrades Server and application modernization IT asset and endpoint lifecycle management
- Ensure strong operational practices around: System availability, performance, reliability, and service levels Access controls, MFA, and least-privilege enforcement Monitoring, alerting, incident response, and root cause resolution
- Partner with IT leadership on planning, prioritization, and budgeting
- Define, maintain, and enforce documentation, operational standards, and support processes
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
251-500 employees
