IT OPERATIONS MANAGER

Mesa County, CO

3d•$9,483 - $10,831•Onsite

About The Position

Uses independent judgment, initiative, and discretion in overseeing the administrative support operations of the IT Department. Provides high-level administrative support for the IT Management team that includes handling information requests, preparing reports and correspondence, receiving visitors, scheduling meetings and coordinating all administrative functions within the IT Department. Serves as liaison with the public and Mesa County staff on behalf of the IT Department; makes appointments and travel arrangements for IT Staff; plans/implements special events such as special meetings, workshops, prepares supporting materials for Department meetings, etc. Responsible for the long-range planning, organization, direction and oversight of the IT Department accounting function. Advises the Director and other department staff on financial aspects of the department. Prepares and presents to staff and BOCC annual operating and CIP budget and monitors monthly expenditures for the operating and CIP budget. Reconcile the General Ledger on an on-going and annual basis and work with the budget division to reconcile discrepancies. Monitors revenues and expenditures, and advises the Director and staff regarding budget issues. Prepares reports for the BOCC, County Finance Department, staff and other department staff as needed. Coordinates the preparation of supplemental budget requests to the BOCC, analyzes budgetary impact, develops recommendations and options for funding; conducts necessary research and communicates as needed with departmental staff. Ability to work with Mesa County staff at all levels and to respond in a professional, competent and timely manner to job assignments as requested and as assigned. Maintain effective contact with Mesa County staff on an ongoing basis. This includes the regular necessity for face-to-face, in-person contact and interaction with staff and external parties. Independently resolves administrative problems related to the efficient operation of the office; policy interpretations; telephone, computer, and equipment malfunctions. Administers assigned contracts with external contractors; serves as a point of contact with external contractors; manages budgetary elements related to contracts; reports potential contract problems to IT Management. Prepares and administers professional service contracts. Assists in preparation of RFP’s; follows RFP’s through bid process and awarding bid. Coordinates and supports the Director in long-term strategic planning for the IT Department, ensuring all departmental goals and priorities are in alignment with the Mesa County Strategic Plan's key initiatives: Building the Best Team, Delivering Excellence, and Leaning Into the Future. This includes tracking performance measures and coordinating reviews of IT's progress toward achieving organizational objectives. Administers IT Asset inventory control. Review, update, and maintain IT administrative manuals. Designs, prepares and executes detailed, complex and confidential reports and spreadsheets including status of employee evaluations and various departmental reports. This role involves collaborating with supervisory staff on performance management and providing necessary support. Assists IT staff in tracking and monitoring special departmental projects, initiatives, task force committees and other appointed working groups. Assist in the coordination of project management with other IT staff. Develops, prepares and monitors IT performance measures to analyze departmental support trends and resource requirements. Oversees office administrative tasks including supply procurement, account management, IT shipping and receiving, check-out pool administration, etc. Staff backup support as needed Oral and written communications must be clear and effective. Performs other related duties as assigned.

Requirements

Bachelor's degree in Computer Science, a related discipline, or equivalent professional background.
Five (5) or more years of experience in IT operations or supervisory experience.
Experience collaborating with various stakeholder groups and diverse end users.
Any combination of education, training and experience which provides the knowledge, skills and abilities required for the job.
Ability to work with Mesa County staff at all levels.
Respond in a professional, competent and timely manner to job assignments.
Maintain effective contact with Mesa County staff on an ongoing basis.
Face-to-face, in-person contact and interaction with staff and external parties.
Independently resolve administrative problems related to the efficient operation of the office.
Clear and effective oral and written communications.

Nice To Haves

Experience in IT operations or supervisory experience.

Responsibilities

Overseeing the administrative support operations of the IT Department.
Providing high-level administrative support for the IT Management team.
Handling information requests, preparing reports and correspondence.
Receiving visitors, scheduling meetings and coordinating all administrative functions within the IT Department.
Serving as liaison with the public and Mesa County staff on behalf of the IT Department.
Making appointments and travel arrangements for IT Staff.
Planning and implementing special events such as special meetings and workshops.
Preparing supporting materials for Department meetings.
Responsible for the long-range planning, organization, direction and oversight of the IT Department accounting function.
Advising the Director and other department staff on financial aspects of the department.
Preparing and presenting to staff and BOCC annual operating and CIP budget.
Monitoring monthly expenditures for the operating and CIP budget.
Reconciling the General Ledger on an on-going and annual basis.
Working with the budget division to reconcile discrepancies.
Monitoring revenues and expenditures.
Advising the Director and staff regarding budget issues.
Preparing reports for the BOCC, County Finance Department, staff and other department staff as needed.
Coordinating the preparation of supplemental budget requests to the BOCC.
Analyzing budgetary impact, developing recommendations and options for funding.
Conducting necessary research and communicating as needed with departmental staff.
Resolving administrative problems related to the efficient operation of the office.
Administering assigned contracts with external contractors.
Serving as a point of contact with external contractors.
Managing budgetary elements related to contracts.
Reporting potential contract problems to IT Management.
Preparing and administering professional service contracts.
Assisting in preparation of RFPs; following RFP’s through bid process and awarding bid.
Coordinating and supporting the Director in long-term strategic planning for the IT Department.
Tracking performance measures and coordinating reviews of IT's progress toward achieving organizational objectives.
Administering IT Asset inventory control.
Reviewing, updating, and maintaining IT administrative manuals.
Designing, preparing and executing detailed, complex and confidential reports and spreadsheets.
Collaborating with supervisory staff on performance management and providing necessary support.
Assisting IT staff in tracking and monitoring special departmental projects, initiatives, task force committees and other appointed working groups.
Assisting in the coordination of project management with other IT staff.
Developing, preparing and monitoring IT performance measures to analyze departmental support trends and resource requirements.
Overseeing office administrative tasks including supply procurement, account management, IT shipping and receiving, check-out pool administration, etc.
Providing staff backup support as needed.
Performing other related duties as assigned.