IT Operations Manager - Anniston AL

VetJobs • Anniston, AL

3d • $79,370 - $134,929 • Onsite

About The Position

The IT Operations Manager provides oversight and direction for the daily operations of the IT Operations department. The department provides Tier 1, 2, and 3 support for end-user desktops and laptops, printers, copiers and fax machines, A/V equipment, network administration, server administration, and inventory and materials coordination.

The manager oversees work assignment and schedules, quality assurance, procurement and inventory coordination, operational planning, project plans, process documentation, and staff training.

Requirements

• Must be a United States Citizen.
• Must be eligible to obtain U.S. DHS Public Trust Entrance on Duty (EOD) clearance.
• Must have 7+ years of professional work experience in the IT Help Desk/Service Desk field.
• Effective and professional leadership skills conducive to an empowered, well-equipped, and collaborative team environment.

Nice To Haves

• Associate’s or Bachelor's degree in Computer Science, Computer Information Systems, or another applied IT discipline.
• MCSA certification.
• 5+ years of proven working experience with Cisco Call Manager and Unity.
• 5+ years of proven working experience with Active Directory.

Responsibilities

• Manage and oversee the IT Operations department.
• Manage, assign, and monitor work orders.
• Manage and coordinate work schedules.
• Perform quality assurance on provided work and services.
• Perform quality assurance and coordinate procurement and storage of inventory and materials.
• Conduct strategic planning and management to identify opportunities for continuous improvement.
• Establish and coordinate project plans for major and high-profile projects.
• Establish and maintain operational process and procedure documentation.
• Provide training to new hires and existing staff on new processes and technology.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed