IT Operations Manager

Waystone Health & Human Services•Lawrence, MA

3d•$94,000 - $120,000

About The Position

Waystone is seeking an IT Operations Manager to oversee technology operations, manage vendor relationships, and support system implementations that enhance organizational effectiveness. The role partners with staff, leadership, and technology providers to ensure reliable IT services, strong user support, and successful technology solutions across the organization. It is a 40-hour, exempt, full-time position based in Lawrence, Massachusetts, with a Monday–Friday schedule from 8:30 a.m. to 4:30 p.m. The annualized salary range is $94,000–$120,000, and the position is benefits-eligible as of the date of hire. Waystone Health & Human Services is a 501(c)(3) nonprofit human services organization supporting youth and adults with intellectual, developmental, and physical disabilities; acquired brain injuries; and mental health diagnoses. It serves more than 1,700 people annually across the Merrimack Valley, Greater Lowell, North Shore, and southern New Hampshire. Its mission is to partner with people of diverse ages, abilities, and cultural backgrounds throughout their personal, work, and life journeys.

Requirements

Associate's degree in information technology, Computer Information Systems, Business Administration, Project Management, or a related field.
3–5 years of experience in information technology, business systems, project coordination, or technology operations.
Experience managing technology projects, system implementations, or business process improvements.
Proficiency with Microsoft Office and general office technology.
Ability to handle confidential information with professionalism and sound judgment.
Regular and predictable attendance.

Nice To Haves

Bachelor's degree.
Experience managing a Managed Service Provider (MSP) or third-party technology vendors.
Experience developing end-user training, documentation, procedures, or standard operating procedures.
Familiarity with ticketing systems, remote support tools, Active Directory, Intune, or Entra ID.
Experience in healthcare, human services, or a nonprofit organization.

Responsibilities

Serve as the primary liaison with technology vendors and the Managed Service Provider (MSP).
Oversee vendor performance, software licensing, technology assets, and contract renewals.
Coordinate technology projects and system implementations from planning through deployment.
Partner with departments to identify and implement technology solutions that improve efficiency.
Maintain IT policies, procedures, and documentation.
Support cybersecurity, asset management, and technology compliance initiatives.
Oversee day-to-day technology support, user account management, onboarding and offboarding, and device administration.
Provide end-user training and promote adoption of new technology solutions.
Communicate project updates and technical information to stakeholders.
Recommend process improvements that enhance system performance, user experience, and organizational effectiveness.

Benefits

Health, dental, and vision insurance, with eligibility to enroll on the first day.
Comprehensive wellness program.
Flexible Spending Accounts.
Retirement Savings Plan (401k/Roth) with employer match.
Two weeks’ vacation.
12 holidays.
Three personal days.
Nine sick days.
DEIB Committee with monthly speaker series and events.
Ongoing professional development with opportunities for CEUs.
Employee appreciation events.
Opportunities for growth within Waystone.
Tuition reimbursement.
Employee referral bonuses.
Employee of the month bonus.