IT Operations Manager

Strategic Communications•Louisville, KY

6h•Onsite

About The Position

Does the opportunity to be part of a rapidly growing company in the IT services industry pique your interest? We are looking for an experienced IT professional to join our team. This role will have responsibility for managing the day-to-day functions of the IT team and guiding the team to meeting SLA timeframes. This role will prioritize the company’s IT system integrity and drive project completion.

Requirements

5+ years total experience in IT with 2 years minimum in system administration.
Deep knowledge of Windows Server and familiarity with Linux
Deep knowledge with AWS and Microsoft Azure.
Proficiency in languages such as PowerShell, Power Automate, Python, or Bash to automate repetitive tasks.
Deep knowledge of LAN/WAN, routing, switching, and firewalls.
Deep knowledge of all standard business software including O365 features and licensing.
Working knowledge of VMWare and Hyper-V.
Familiarity with SPF, DKIM, and DMARC.
Working knowledge of different types of backups.
Working knowledge of Cisco UCM, Unity and Expressway.
Achievement Orientation
Customer Service Orientation
Concern for order, quality, and accuracy
Initiative
Teamwork/Cooperation
Analytical Thinking
Technical/Professional Expertise
Leadership
Positive Attitude
Communication
Organizational Skills
Background Check
Drug Testing

Nice To Haves

A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required.
Manufacturer certifications preferred: AWS, Cisco, Dell-EMC, Microsoft, VMWare, Veeam, CISSP, Dynatrace, Palo Alto
ISO 9001:2015 training within 90 days of hire.

Responsibilities

Taking sole responsibility for the execution of the server, network, and cloud infrastructure projects.
Directing the daily tasks of system admins to ensure “the trains run on time.”
Creating and enforcing Standard Operating Procedures for all technical upgrades, migrations, and maintenance.
Final sign-off on Risk Assessments and IT CAB approvals.
Managing the technical discovery phase and handling CMB Emergency escalations during system failures and root cause analyses.
Leading afterhours systems changes and maintenance windows to minimize business downtime.
Conducting weekly technical check-ins with admins to unblock project-level hurdles.
Immediate point of contact for helpdesk escalation tickets that need additional assistance and in charge of delegating out those tasks.
Ensure the staff has the practical skills to maintain, troubleshoot, and optimize the organization’s technology infrastructure effectively.