IT Operations Manager
About The Position
This role will have responsibility for managing the day-to-day functions of the IT team and guiding the team to meeting SLA timeframes. This role will prioritize the company’s IT system integrity and drive project completion. Responsibilities include but are not limited to: Key Responsibilities: Project Ownership: Taking sole responsibility for the execution of the server, network, and cloud infrastructure projects. Daily Admin Management: Directing the daily tasks of system admins to ensure “the trains run on time.” SOP Development: Creating and enforcing Standard Operating Procedures for all technical upgrades, migrations, and maintenance. Risk & Compliance: Final sign-off on Risk Assessments and IT CAB approvals. Corporate Change Management(CMB): Managing the technical discovery phase and handling CMB Emergency escalations during system failures and root cause analyses. Maintenance Leadership: Leading afterhours systems changes and maintenance windows to minimize business downtime. Tactical One-on-Ones: Conducting weekly technical check-ins with admins to unblock project-level hurdles. Helpdesk Escalation: Immediate point of contact for helpdesk escalation tickets that need additional assistance and in charge of delegating out those tasks. Technical Trainer: Ensure the staff has the practical skills to maintain, troubleshoot, and optimize the organization’s technology infrastructure effectively.
Requirements
- 5+ years total experience in IT with 2 years minimum in system administration.
- Deep knowledge of Windows Server and familiarity with Linux
- Deep knowledge with AWS and Microsoft Azure.
- Proficiency in languages such as PowerShell, Power Automate, Python, or Bash to automate repetitive tasks.
- Deep knowledge of LAN/WAN, routing, switching, and firewalls.
- Deep knowledge of all standard business software including O365 features and licensing.
- Working knowledge of VMWare and Hyper-V.
- Familiarity with SPF, DKIM, and DMARC.
- Working knowledge of different types of backups.
- Working knowledge of Cisco UCM, Unity and Expressway.
Nice To Haves
- A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred but not required.
- Manufacturer certifications preferred: AWS, Cisco, Dell-EMC, Microsoft, VMWare, Veeam, CISSP, Dynatrace, Palo Alto
- ISO 9001:2015 training within 90 days of hire.
Responsibilities
- Taking sole responsibility for the execution of the server, network, and cloud infrastructure projects.
- Directing the daily tasks of system admins to ensure “the trains run on time.”
- Creating and enforcing Standard Operating Procedures for all technical upgrades, migrations, and maintenance.
- Final sign-off on Risk Assessments and IT CAB approvals.
- Managing the technical discovery phase and handling CMB Emergency escalations during system failures and root cause analyses.
- Leading afterhours systems changes and maintenance windows to minimize business downtime.
- Conducting weekly technical check-ins with admins to unblock project-level hurdles.
- Immediate point of contact for helpdesk escalation tickets that need additional assistance and in charge of delegating out those tasks.
- Ensure the staff has the practical skills to maintain, troubleshoot, and optimize the organization’s technology infrastructure effectively.
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Long-term and Short-term Disability Insurance
- 401k Plan
- Paid Vacation Days
- Paid Sick Days
- Paid Holidays
- Dog-friendly corporate office
- wellness incentives
- referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
