IT Operations Manager

HRCAP • Hampton, VA

19d • $72,935 - $81,136 • Hybrid

About The Position

The IT Operations Manager is responsible for ensuring the reliability, performance, and security of the organization’s technology environment. This role oversees daily IT operations, manages infrastructure and support teams, and ensures that technology services align with operational needs. Reporting to the COO, the IT Operations Manager plays a critical role in maintaining business continuity, improving service delivery, and driving operational efficiency across the organization.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5+ years of experience in IT operations, infrastructure management, or related roles.
• 2+ years of leadership or supervisory experience.
• Strong knowledge of networks, servers, cloud platforms (e.g., Azure, AWS), and IT service management.
• Experience with ITIL practices and service management frameworks.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Excellent communication and stakeholder‑management abilities.
• Criminal and record check required.
• Current state driver’s license, proof of current auto insurance coverage, satisfactory driving record and working vehicle required.

Nice To Haves

• ITIL, CompTIA Network+, Security+, or similar certifications.
• Experience in a multi‑site or distributed environment.
• Experience supporting operationally intensive organizations (manufacturing, logistics, healthcare, etc.).

Responsibilities

• Oversee day‑to‑day IT operations, including infrastructure, networks, cloud environments, and end‑user systems.
• Lead and manage the IT support/helpdesk team to ensure timely and effective service delivery.
• Develop, implement, and enforce IT operational policies, procedures, and standards.
• Monitor system performance, uptime, and service levels; implement improvements as needed.
• Coordinate and manage day-to-day vendor coordination with outside vendors.
• Manage the maintenance, configuration, and optimization of servers, networks, storage, and cloud platforms.
• Oversee patching, updates, and lifecycle management of hardware and software assets.
• Ensure reliable backup, disaster recovery, and business continuity processes.
• Coordinate with vendors and service providers to ensure high‑quality service and cost‑effective solutions.
• Implement and maintain operational security controls, including access management, endpoint protection, and system hardening.
• Support compliance with regulatory requirements, internal audits, and risk management initiatives.
• Respond to and manage operational security incidents in collaboration with internal or external teams.
• Establish and track KPIs for IT service delivery, including ticket resolution times, system uptime, and user satisfaction.
• Ensure consistent, high‑quality support for all employees and business units.
• Oversee onboarding/offboarding processes related to IT access and equipment.
• Lead IT operational projects, including upgrades, migrations, and system improvements.
• Identify opportunities for automation and process optimization across the organization.
• Collaborate with cross‑functional teams to support operational initiatives and technology needs.
• Comply with all Federal, State and Local regulatory standards and procedures.
• Ensure that all associates are trained in HRCAP’s Safety Policies, Rules, and Regulations; trained for the jobs, they will be performing; trained for the equipment, they will be using, and understand the potential safety hazards in their work area.
• Ensure that applicable personal protective equipment is available, in proper operating condition, and used for each job performed.
• Ensure that equipment is in safe operating condition and that all safeguards are in place.
• Constantly monitor the work area, conduct periodic safety inspections of your area and take immediate corrective action when working areas and practices are deemed to be unsafe, or deficiencies are found.
• Conduct accident/incident/near miss investigations promptly and thoroughly and initiate procedures to prevent reoccurrence.
• Immediately report accidents/incidents/near misses to Human Resources and the department director.
• Be accountable for all staff who are out on lost time accidents and actively initiate light duty return to work as soon as possible.
• Be accountable for the failure of all staff who fail to follow safety rules and regulations, and acceptable work practices.
• Discipline those who disregard safe work practices and procedures.
• Protect the privacy and security of Confidential Information (CI).

Benefits

• 10 days of annual leave per year (accrued bi-weekly) for the first five years
• Sick leave accrued at 5 hours per pay period
• 1 paid day off annually for your birthday
• 11 paid holidays, including major federal holidays
• Medical, dental, and vision insurance available for employees and dependents
• HRCAP covers 75% of health insurance premiums
• Coverage begins the first of the month after hire
• Pre-tax premium deductions via Section 125 Plan
• 403(b) retirement plan with a dollar-for-dollar match up to 3% after one year of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager