IT Operations Lead- USA

Alstom • Pittsburgh, PA

6d • Onsite

About The Position

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time onsite IS&T Operations in Pittsburgh, PA, US we’re looking for? Your future role "Take on a new challenge and apply your IT Operations expertise in a new cutting-edge field. You’ll work alongside collaborative and results-driven teammates. You'll drive operational excellence by maintaining site IS&T performance, tracking key metrics, and ensuring compliance with Service Level Agreements (SLAs). Day-to-day, you’ll work closely with teams across the business (local management, support teams, and business partners), oversee the management of regional hardware and configurations, and lead incident and problem management protocols, and much more."

Requirements

• Degree in Engineering (IT preferred) or Master’s in Information Systems
• Experience or understanding of end-user support and IT operations
• Knowledge of metrics, KPIs, and statistical insights
• Familiarity with IT hardware management (PCs, printers, tablets, phones) and site configurations
• Strong, effective communication with international and cross-functional teams
• Results-driven and self-motivated mindset
• Ability to work independently in a global environment
• Intellectual curiosity and a creative approach to challenges
• Collaborative mindset and team orientation
• Proficiency in English (French, Spanish, or Portuguese is a plus)

Responsibilities

• Tracking, analyzing, and reporting on on-site support metrics and KPIs
• Maintaining site IS&T performance in compliance with Service Level Agreements (SLAs)
• Overseeing management and tracking of regional hardware (PCs, printers, tablets, phones) and site configurations
• Maintaining the operational partnership with strategic IT vendors and prioritizing work accordingly
• Enforcing compliance with quality assurance plans and contractual service agreements
• Logging, following up, and escalating issues within operations teams as needed
• Leading incident and problem management protocols
• Coordinating with local management, support teams, and business partners during crises or major incidents
• Approving service requests in line with established validation workflows
• Representing IS&T operations in site-level workshops and forums

Benefits

• Collaborate with transverse teams and helpful colleagues
• Work with innovative technologies to deliver business value and drive operational excellence.
• Progress towards building a resilient, adaptable, and results-driven IT operations leadership career.
• Utilise our inclusive and dynamic working environment that fosters continuous learning and professional growth.
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level