Intern IT Operations

Compeer Financial • Lakeville, MN

9d • Hybrid

About The Position

The IT Operations Intern is a temporary developmental role designed to provide practical experience supporting and improving the technology services that enable Compeer team members to work effectively. Working with guidance from experienced IT Operations professionals, this role contributes to well-defined service-management, reporting, documentation, asset-management, and process-improvement activities. The intern will gain exposure to the full technology service experience, including end-user support, service delivery, IT asset management, service reporting, knowledge management, incident and problem management, operational readiness, and continuous improvement. The role develops technical, professional, and business capabilities while helping the team improve service quality, operational consistency, and data-driven decision-making.

Requirements

• Currently pursuing a Bachelor’s or Master’s degree in Information Technology, Management Information Systems, Business, Data Analytics, Computer Science, or a related field.
• Interest in IT service management, technology operations, customer experience, data analysis, business process improvement, or enterprise technology.
• Strong proficiency with Microsoft Office applications, particularly Excel, PowerPoint, Outlook, and Teams.
• Ability to analyze data, organize information, identify trends, and communicate findings clearly.
• Strong written and verbal communication skills, including the ability to translate technical information into clear, business-friendly language.
• Strong organizational skills, attention to detail, and ability to manage assigned work and deadlines.
• Demonstrated curiosity, learning agility, customer-service mindset, and willingness to ask questions and apply feedback.
• Ability to work collaboratively across teams, adapt to changing priorities, and reliably follow through on commitments.
• Commitment to protecting confidential information and following established policies, procedures, and technology standards.
• Must be authorized to work for any employer in the United States.
• Compeer is unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

• Familiarity with ticketing systems, IT asset management, service management, workflow tools, or reporting platforms is preferred.

Responsibilities

• Support well-defined IT Operations assignments under guidance, with attention to service quality, accuracy, documentation, confidentiality, and established processes.
• Assist with gathering, validating, and organizing operational data for service reports, dashboards, ticket trends, asset records, knowledge management, and process-improvement initiatives.
• Help maintain and improve documentation, knowledge articles, runbooks, process maps, service catalogs, and operational procedures.
• Support IT asset-management and configuration-management activities, including inventory validation, lifecycle tracking, data-quality review, and follow-up coordination.
• Assist with tracking work, action items, remediation plans, project milestones, and supporting evidence for audit, risk, or service-management commitments.
• Participate in service-management activities, including incident, problem, change, and request-management processes, as appropriate.
• Identify opportunities to reduce manual work, improve reporting, strengthen documentation, and enhance the team-member technology experience.
• Use AI-enabled tools responsibly to support analysis, documentation, research, and routine work while validating results, protecting sensitive information, and maintaining human accountability.
• Collaborate with Service Delivery, Service Management, Infrastructure, Security, business partners, and vendors to support shared operational goals.
• Seek coaching, apply feedback, build business and technical knowledge, and demonstrate accountability for personal growth and assigned deliverables.

Benefits

• Hybrid model – up to 50% work from home
• Flexible schedules including ample flexibility in the summer months
• Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
• Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
• Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
• Learning and development programs
• Mentorship programs
• Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
• Professional membership/certification reimbursement and more!
• Business related transportation and expenses will be paid by the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern