IT Operations Field Analyst (Dallas, TX) - Austin Industries

Austin Bridge & Road•Dallas, TX

5d•Onsite

About The Position

Austin Industries is seeking an IT Operations Field Analyst at its corporate headquarters in Dallas, Texas. The role coordinates circuits and technology equipment across headquarters, offices, and jobsites for all Austin operating companies. It covers networking equipment, network cabling, and audio/visual equipment, along with connectivity, site technology setup, and ongoing IT support. The analyst works with ISPs, vendors, project managers, Accounts Payable, and the Network Team, and travels to jobsites as needed.

Requirements

2–5 years of experience in the field or a related area.
Familiarity with a variety of the field’s concepts, practices, and procedures.
Experience with SD-WAN, Intune, Aruba configuration, ticketing systems, construction field technologies, cost controls, and audio/visual solutions.

Nice To Haves

A bachelor’s degree in an area of specialty is highly preferred.

Responsibilities

Coordinate ISP pricing, installation, and support for circuits at headquarters, offices, and jobsites.
Maintain network connectivity across Austin sites and use the SD-WAN portal for troubleshooting and support.
Manage cellular data plans and connectivity equipment; procure, set up, and manage Starlink installations.
Set up technology for new jobsites and install, configure, and demobilize IT equipment at sites.
Configure and maintain jobsite printers and manage onsite equipment for asphalt plants.
Travel to jobsites as needed.
Coordinate trailer design for cabling and network equipment security.
Collaborate with the Network Team on programming and configuration of network equipment.
Participate in designing and implementing future infrastructure systems and services.
Support and implement devices such as iPads and FLIR One cameras.
Procure, set up, and maintain conference room technology; configure Teams Conference Rooms and assist with Teams policy administration.
Create and maintain SOP and system-design documentation.
Update and maintain the Jobsite Setup Smartsheet and manage day-to-day tickets in Jira.
Maintain effective communication with vendors, peers, and jobsites.
Assist Accounts Payable with billing for circuits, routers, and vendor services.
Confer with Project Managers to analyze jobsite technology requirements.
Research, evaluate, recommend, and implement new technologies.