IT Operations Field Analyst (Dallas, TX) - Austin Industries

Austin Careers•Dallas, TX

4d•Onsite

About The Position

Austin Industries is hiring an IT Operations Field Analyst at its corporate headquarters in Dallas, Texas. The role coordinates circuits and connectivity across headquarters, offices, and jobsites for all Austin operating companies, and coordinates the installation of IT equipment, including networking equipment, network cabling, and audio/video equipment. The analyst supports site and jobsite technology setup, installation, configuration, and demobilization; manages network and ISP connectivity; and collaborates with the Network Team on equipment configuration and infrastructure. The position also supports devices and conference room technology, maintains operational documentation and tickets, coordinates with vendors and Accounts Payable, and works with Project Managers to assess jobsite technology needs and evaluate new solutions. Travel to jobsites is required as needed.

Requirements

2–5 years of experience in the field or in a related area.
Familiarity with a variety of the field’s concepts, practices, and procedures.
Experience with SD-WAN, Intune, Aruba configuration, ticketing systems, construction field technologies, cost controls, and audio/visual solutions.
A bachelor's degree in an area of specialty is highly preferred.

Nice To Haves

A bachelor's degree in an area of specialty is highly preferred.

Responsibilities

Coordinate with Internet Service Providers for pricing, installation, and support of circuits at headquarters, offices, and jobsites.
Maintain network connectivity across Austin sites and use the SD-WAN portal for ISP troubleshooting and support.
Manage cellular data plans and equipment for site connectivity.
Procure, set up, and manage Starlink installations.
Set up technology for new jobsites in a timely manner.
Install, configure, and demobilize IT equipment at all sites.
Configure and maintain jobsite printers.
Manage onsite equipment for asphalt plants.
Travel to jobsites as needed.
Coordinate trailer designs for cabling and network equipment security.
Collaborate with the Network Team on programming and configuration of network equipment.
Participate in designing and implementing future infrastructure systems and services.
Support and implement devices such as iPads and FLIR One cameras.
Procure, set up, and maintain conference room technology.
Configure Teams Conference Rooms and assist with Teams policy administration.
Create and maintain SOP and system-design documentation.
Update and maintain the Jobsite Setup Smartsheet.
Manage and update day-to-day tickets in Jira.
Maintain effective communication with vendors, peers, and jobsites.
Assist Accounts Payable with billing for circuits, routers, and vendor services.
Confer with Project Managers to analyze jobsite technology requirements.
Research, evaluate, recommend, and implement new technologies.