IT Operations Center Specialist I

Boyd Gaming • Las Vegas, NV

6h

About The Position

IT Operations Center Specialist I – Join Our 24/7 IT Operations Team
Are you passionate about technology, problem solving, and delivering exceptional customer service in a fast-paced environment? We are seeking an IT Operations Center (ITOC) Specialist I to provide frontline monitoring, incident response, and technical support for critical business systems across a 24/7 enterprise environment.
As an ITOC Specialist I, you will serve as the first point of contact for IT incidents and service requests, perform initial troubleshooting, monitor enterprise infrastructure and applications, escalate issues when necessary, and ensure timely communication during service disruptions. This role is ideal for candidates who thrive under pressure, enjoy working as part of a team, and are looking to build a career in IT operations.

Requirements

• High School Diploma or Equivalent
• Customer Service & 1 year previous experience in a technology field preferred
• Knowledge of basic computer operation and troubleshooting efforts required
• Must speak fluent English
• Ability to type quickly & accurately required
• Proficiency in use of Microsoft Office application suite required
• Ability to obtain gaming license in Nevada as well as other jurisdictions where Boyd conducts business

Nice To Haves

• Experience working in a service desk, network operations center (NOC), security operations center (SOC), help desk, or other 24/7 operational environment is preferred.
• Foundational knowledge of Windows, networking, Microsoft 365, and enterprise support tools is a plus.
• ITIL V3 Awareness training preferred
• Typing speed of 50 WPM preferred
• CompTIA A+ or ITIL Foundation certification preferred

Responsibilities

• Monitor critical systems, applications, and infrastructure.
• Respond to alerts, incidents, and service requests.
• Document incidents, troubleshooting steps, and resolutions.
• Escalate issues to appropriate support teams following established procedures.
• Communicate status updates to stakeholders during outages and service interruptions.
• Contribute to operational excellence by following processes, procedures, and knowledge articles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED