IT Operations Center Administrator

Idaho Power Company•Boise, ID

4d•$39 - $46•Onsite

About The Position

Idaho Power — located in vibrant Boise, Idaho — is looking for an IT Operations Center Administrator to join our Information Technology team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to provide our customers with the safe, reliable, affordable energy they depend on. Through effective monitoring, timely high-quality communication, alerting, and consistent tracking of incident progress, the IT Operations Center strives to reduce the likelihood, duration and impact of outages. The team actively supports work with Integrity, Safety and Respect in a High-Performance Culture. The IT Operations Center is responsible for 24x7x365 infrastructure monitoring and first response, incident management for all IT Services systems, applications and the Data Center Building Facilities. The IT Operations Center is also responsible for after-hours operations and end-user troubleshooting for various systems and services. Under minimal supervision, System Administrators analyze, install, configure, upgrade, document, monitor and maintain software and hardware in support of business processing requirements. Supported systems may include operating systems, business applications, server hardware, security tools, monitoring tools, Web servers, Application servers, Integration servers, and other departmental or enterprise applications or systems. Performs tier 1 systems administration functions for assigned applications to ensure supported systems are reliable, efficiently maintained and available in order to support customer productivity. Provides first level response for monitored system alerts.

Requirements

Operations support software, enterprise monitoring, scheduler, backup/recovery, and change control
Device management concepts, principles, maintenance, and operation
Networking concepts, and troubleshooting
Scripting fundamentals
Excellent customer service skills
Independent, complex problem solving
Proper etiquette for telephone and email communication
Communicate effectively (written and verbal)
Maintain a positive, customer focused attitude
Convey ideas in a logical order and professional manner
Analyze and diagnose technical problems utilizing documentation, tools, and the knowledge database
Multi-task effectively and be detail-oriented
Logical thought processes and ability to learn new systems, concepts, and procedures
Effectively handle high-pressure work environment
Work well with others, demonstrating professionalism and courtesy in all customer interaction
Associates degree OR Equivalent combination of relevant education, experience, and certifications
3 years of experience in a technology operations environment or equivalent work experience
Working at a desk/computer for extended periods of time
Use of office equipment
Fine motor skills including typing on the computer, dialing phones, filing paper
Working in close proximity to other people
Occasional lifts of no more than 10 lbs
Must be able to work various shifts as requested or scheduled which may include weekends, evenings, and holidays
This role works 12-hour shifts

Nice To Haves

Ability to automate
To function as a team member of small projects that further the IT Operations charter
Bachelor’s degree specializing in IT or equivalent combination of relevant education, experience, and certifications
4 years of experience in an IT operations environment, communications systems, control systems, security functional area or equivalent work experience with real-time systems
CompTIA A+ certification
Microsoft Certified Solutions Expert (MCSE)

Responsibilities

Monitoring, timely high-quality communication, alerting, and consistent tracking of incident progress
24x7x365 infrastructure monitoring and first response
Incident management for all IT Services systems, applications and the Data Center Building Facilities
After-hours operations and end-user troubleshooting for various systems and services
Analyze, install, configure, upgrade, document, monitor and maintain software and hardware in support of business processing requirements
Performs tier 1 systems administration functions for assigned applications
Provides first level response for monitored system alerts