IT Operations Center Administrator

Idaho Power Company•Boise, ID

3d•Onsite

About The Position

Idaho Power is looking for an IT Operations Center Administrator to join their Information Technology team. The IT Operations Center strives to reduce the likelihood, duration, and impact of outages through effective monitoring, timely communication, alerting, and incident tracking. The team supports work with Integrity, Safety, and Respect in a High-Performance Culture. The IT Operations Center is responsible for 24x7x365 infrastructure monitoring and first response, incident management for all IT Services systems, applications, and the Data Center Building Facilities. They also handle after-hours operations and end-user troubleshooting for various systems and services. System Administrators analyze, install, configure, upgrade, document, monitor, and maintain software and hardware to support business needs. Supported systems include operating systems, business applications, server hardware, security tools, monitoring tools, Web servers, Application servers, Integration servers, and other departmental or enterprise applications. They perform tier 1 systems administration functions to ensure system reliability and availability, and provide first-level response for monitored system alerts.

Requirements

Knowledge of operations support software, enterprise monitoring, scheduler, backup/recovery, and change control
Knowledge of device management concepts, principles, maintenance, and operation
Knowledge of networking concepts and troubleshooting
Knowledge of scripting fundamentals
Excellent customer service skills
Independent, complex problem solving
Proper etiquette for telephone and email communication
Ability to communicate effectively (written and verbal)
Ability to maintain a positive, customer-focused attitude
Ability to convey ideas in a logical order and professional manner
Ability to analyze and diagnose technical problems utilizing documentation, tools, and the knowledge database
Ability to multi-task effectively and be detail-oriented
Logical thought processes and ability to learn new systems, concepts, and procedures
Ability to effectively handle high-pressure work environment
Ability to work well with others, demonstrating professionalism and courtesy in all customer interaction
Associates degree OR Equivalent combination of relevant education, experience, and certifications
3 years of experience in a technology operations environment or equivalent work experience
Must be able to work various shifts as requested or scheduled which may include weekends, evenings, and holidays
This role works 12-hour shifts

Nice To Haves

Ability to automate
Ability to function as a team member of small projects that further the IT Operations charter
Bachelor’s degree specializing in IT or equivalent combination of relevant education, experience, and certifications
4 years of experience in an IT operations environment, communications systems, control systems, security functional area or equivalent work experience with real-time systems
CompTIA A+ certification
Microsoft Certified Solutions Expert (MCSE)

Responsibilities

Monitoring infrastructure
First response to incidents
Incident management for IT Services systems, applications, and Data Center Building Facilities
After-hours operations
End-user troubleshooting for various systems and services
Analyzing, installing, configuring, upgrading, documenting, monitoring, and maintaining software and hardware
Performing tier 1 systems administration functions
Providing first level response for monitored system alerts