IT and Operations Administrator

The Kleingers Group•Westerville, OH

9d•Hybrid

About The Position

We are looking for an IT and Operations Administrator to join our team in Westerville, Ohio. This mid-level position requires a strong work ethic, excellent time management skills, and the ability to work independently while managing multiple priorities. The role involves IT Systems Support and Maintenance, Backup and Disaster Recovery, System Implementation and Upgrades, Operational Support, Documentation and Compliance, and Collaboration and Communication. There is also a preferred component of Database Administration.

Requirements

Proficiency in managing and troubleshooting IT systems, including hardware, software, and networks.
Experience with Microsoft Office 365 administration (e.g., Azure Active Directory, Exchange, SharePoint, MS Teams, Zoom).
Strong understanding of backup systems and disaster recovery planning.
Ability to thrive in a dynamic, ever-changing environment.
Excellent multitasking, problem-solving, and attention-to-detail skills.
Strong communication skills and the ability to work collaboratively across departments.
Willingness to travel occasionally to other office locations, as needed.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Must be able to travel to various project sites.

Nice To Haves

Previous experience with coding and SQL database management is a bonus.

Responsibilities

Monitor, maintain, and troubleshoot hardware, software, and network systems to ensure optimal performance.
Provide onsite and remote technical support to staff, resolving IT-related issues promptly and professionally.
Configure and set up desk hardware, computers, and other IT equipment.
Manage and maintain data backup systems, ensuring regular and secure backups.
Assist in the development and implementation of disaster recovery plans to minimize downtime and data loss.
Help plan and execute IT system upgrades, installations, and migrations.
Ensure new systems and processes are integrated seamlessly into current workflows.
Support day-to-day operational processes, including assisting with facility-related tasks (e.g., coordinating maintenance or ensuring building systems functionality).
Technology support for meeting facilitation.
Collaborate with leadership to identify and implement operational improvements.
Maintain accurate records of IT systems, backups, and operational processes.
Ensure compliance with company policies, industry standards, and regulatory requirements.
Work closely with other departments to ensure IT and operations support aligns with organizational goals.
Coordinate projects, tasks, and functionality through Director of IT.
Communicate technical information effectively to both technical and non-technical staff.
Oversee and maintain organizational databases to ensure data accuracy, security, and accessibility.
Perform regular database maintenance, updates, and troubleshooting.