IT Operations & Business Systems Manager

Nortek•Dyersburg, TN

6d•Onsite

About The Position

The IT Operations & Business Systems Manager owns the day-to-day operational management of Information Technology for Nortek Data Center Cooling. This role ensures that operational needs are translated into clear requirements, vendors are managed effectively, renewals and purchases are tracked, and projects move forward without friction. While core server and infrastructure engineering is handled by a centralized infrastructure team, this role is accountable for handing off infrastructure work, coordinating execution, tracking progress, and driving completion. The environment is fast-moving, growth-oriented, and low-bureaucracy, requiring comfort with decision-making, prioritization, and execution.

Requirements

Experience managing day-to-day IT operations
Familiarity with ERP systems, preferably Infor SyteLine
Experience acting as a liaison between business and technical teams
Experience with IT project coordination or business systems analysis

Nice To Haves

Experience in manufacturing or factory IT environments
Background in procurement, license management, and vendor coordination
Familiarity with Microsoft 365, Azure, and Azure DevOps

Responsibilities

Own day-to-day IT operations across manufacturing, warehouse, and office locations
Function as the IT clearinghouse—prioritizing requests, determining ownership, and ensuring the right teams are engaged.
Ensure IT processes support a fast-growing manufacturing business
Generate and track purchase orders for IT hardware, software, and services
Maintain accurate records of licenses, subscriptions, renewals, and support agreements
Proactively manage renewals to prevent lapses and identify cost savings
Coordinate with Purchasing and Accounting to verify IT invoices
Own vendor and reseller relationships for IT software, hardware, and services
Manage support escalations and ensure vendors meet SLAs
Negotiate renewals, pricing, and support terms when appropriate
Act as the IT project coordinator and business owner for initiatives
Translate business needs into clear technical requirements
Track milestones and aggressively follow up to ensure completion
Communicate timelines, risks, and blockers clearly
Serve as backup administrator for Infor SyteLine
Support user management, access, configuration, and troubleshooting
Perform light business analysis and process improvement
Interface with centralized teams managing Azure, servers, and infrastructure
Maintain working familiarity with Azure services and Azure DevOps
Coordinate across DEV, TEST, and PROD environments