IT Operations Associate

Great American Holdings LLC • Chicago, IL

18d • Hybrid

About The Position

GA Group is looking for a detail-oriented IT Operations Associate to join a lean, high-performing IT team. This role sits at the intersection of service delivery, employee experience, and IT operations. You will own the onboarding and orientation experience for new employees, serve as a key point of contact who connects employees to the right resource quickly, manage security awareness training programs, and keep our service queues moving. You will work closely with our managed service partner, support incident response activities, and play a supporting role in M&A integration activity as the company grows. This is an ideal role for someone early in their IT career who takes pride in follow-through, communicates clearly, and thrives in a fast-moving environment.

Requirements

• Bachelor's degree or equivalent, recent graduates welcome.
• Basic knowledge of cloud-based IT environments (Microsoft 365, Entra ID, or similar).
• Strong attention to detail, you catch things others miss.
• Reliable and accountable, you follow through and communicate proactively.
• Clear, professional communicator across email, chat, and in person.
• Comfortable managing multiple tasks and prioritizing in a fast-paced environment.
• No certifications required; curiosity and coachability matter more.
• Strong personal accountability and integrity, especially if working remotely. We expect the same availability and responsiveness remote as you'd bring into an office.

Nice To Haves

• Familiarity with ServiceNow or similar ITSM ticketing platforms.
• Experience with Microsoft 365 administration (user management, groups, licensing).
• Exposure to onboarding workflows or HR/IT coordination.

Responsibilities

• Own the end-to-end IT onboarding process for new employees, provisioning, account setup, device coordination, and checklist management.
• Deliver IT orientation sessions to new hires, ensuring they are set up and confident on day one.
• Coordinate with our managed service partner on technical provisioning tasks.
• Act as the connection point between employees, our managed service partner, and internal IT and security resources, ensuring people get to the right help without delay.
• Act as project manager for IT and security maturation initiatives, keeping projects on track, coordinating stakeholders, and driving them to completion.
• Monitor ServiceNow ticket queues multiple times daily.
• Keep communication flowing on both sides, following up when requesters go quiet and when responders haven't replied, so nothing goes stale.
• Escalate blockers appropriately and follow through to resolution.
• Manage and execute security awareness training campaigns.
• Track completion rates, follow up with non-compliant users, and coordinate with HR.
• Support the IT and security team during incident response activities, gaining exposure to detection, triage, and resolution workflows.
• Help document incidents and follow-up actions as part of the response process.
• Own the maintenance of Microsoft 365 distribution groups and shared communication channels.
• Partner with the marketing team to keep contact lists and channels accurate and current.
• Assist with downstream IT integration tasks as GA Group acquires new entities.
• Support device setup, account provisioning, and onboarding for acquired employees.

Benefits

• 401(k) profit-sharing retirement plan
• Paid holidays
• Vacation and sick leave
• Voluntary medical, dental, and vision coverage
• Company-paid life and disability insurance
• Growth opportunities with training and internal path to promotion
• Encouragement to contribute your valuable ideas to improve our company, products, and services
• Regular communication with senior management of companies in a wide range of industries, providing frequent opportunities to expand your business knowledge.
• Healthy work-life balance with hybrid position, allowing for both remote work and in-person interaction and collaboration

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level