IT Business Operations Analyst Associate

American Addiction Centers•Oak Brook, IL

1d•$29 - $43•Remote

About The Position

This position is remote and is responsible for creating, coordinating, and processing IT equipment and supply quotes, orders, and basic renewals. The role involves monitoring deliveries with designated IT vendors, validating charges, submitting invoices for payment, and documenting receipt of ordered items. The analyst will maintain collaborative relationships with IT vendors, resolve performance and order issues, and understand service levels and their relationship to vendor pricing. Responsibilities also include responding to business inquiries on spend analytics, identifying and implementing cost reduction opportunities, mitigating billing issues, and recording purchase data for budget tracking. The role interfaces with accounts payable to support procure-to-pay practices and is responsible for adhering to the organization's Code of Ethical Conduct. Researching vendors as requested is also part of the role.

Requirements

Bachelor's Degree (or equivalent knowledge) in Computer Science, or Information Technology or Business or related.
Typically requires up to 2 years of experience in a Computer Science, Information Technology or Business Administration related field, including computer literacy with Microsoft Office Suite and experience in working with large-scale automated material management systems.
Working knowledge of A/P system, general ledger, and fixed assets.
Working knowledge of IT software licensing.
Working knowledge of IT systems function and interact.
Basic understanding of software, hardware, IT service contracts.
Excellent written and verbal communication skills and the demonstrated ability to communicate well at all levels of the organization.
Team player with the ability to build long term relationships.
Strong attention to detail.
Familiarity with procurement best practices in corporate cost savings programs and process.
Ability to work with analysis tools such as Excel and ERP financials to analyze data.
Highly self-directed and innovative.
Computer literacy with Microsoft Office Suite and experience in working with large-scale automated material management systems.
Knowledge of using at ticketing system to manage workload.
Ability to multitask, work independently and prioritize assignments to complete work in a timely and accurate manner.
Strong sense of ownership, urgency, intellectual curiosity, willingness to learn and improve.

Responsibilities

Create, coordinate and process IT equipment and supply quotes, orders, basic renewals, and monitor deliveries with designated IT vendors.
Validate charges, submit, and approve appropriate invoices for payment processing, receiving ordered items and documenting receipt as such.
Maintain collaborative relationships with IT vendor(s) while effectively resolving vendor performance, capability, and order issues to ensure alignment with our strategic direction.
Understand service levels (order fulfillment, delivery, etc.) and their relationships to IT vendor/reseller pricing.
Respond to business inquiries on spend analytics by product, business unit, supplier, geography, category, subcategory, etc.
Identify and assist appropriate team members in identifying and implementing cost reduction opportunities; purchasing, bulk, and distribution service improvement; product standardization; and improvement in product utilization.
Identify and mitigate billing issues by working directly with IT vendors, IT teams, and finance teams.
Record purchases or basic contract data into appropriate financial tools for budget creation and tracking.
Interface with accounts payable to support procure to pay practices.
Responsible for understanding and adhering to the organizations Code of Ethical Conduct and for ensuring that personal actions, comply with the policies, regulations and laws applicable to the organization.
Research vendors as requested.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program