IT Operations Associate II

Conduent•Remote, TX

7d•Remote

About The Position

The IT Operations Associate II position is part of the IT support team ensuring that our process workflows work as expected to meet SLA requirements for our print mail business line which supports major clients in the financial and health business, among others to fulfill their communications requirements with their clients. This position is responsible for level 1 and 2 support, serving as point of contact for issue resolution, both by itself and in coordination with other teams. Following operational procedures, privacy policies and good communication and continuous improvement is a must.

Requirements

At least 2 years of experience in IT related fields, support, infrastructure, or development is preferred
Fundamental analytical and conceptual thinking skills
Good technical skills with Windows Servers
Competency in Microsoft applications including Outlook, Teams, Word, Excel, SharePoint
Experience troubleshooting issues between multiple applications/servers in a given workflow
Willing to learn new software tools and procedures
Adaptability to manage changes in procedures and requirements
Flexibility to cover for other teammates when needed
Excellent communication skills to acknowledge, follow up and close issues and cooperate with teammates and other teams in a timely manner

Responsibilities

Creation, follow up and communication of incidents
Ability to remain calm and with attention to detail under time pressure situations
Consistency in monitoring and procedure follow up and execution
Applying technical know-how to assess and troubleshoot issues
Act as liaise between business and technical teams
Identify recurring issues to address and resolve permanently