IT OPERATIONS AND COMPLIANCE SPECIALIST

Renu Robotics Corporation•San Antonio, TX

About The Position

At Renu Robotics, we harness cutting-edge autonomous technology to deliver safe, sustainable, and efficient vegetation management. We are revolutionizing land maintenance by reducing environmental impact, improving safety and efficiency, and empowering industries to manage natural growth with precision and care. We foster a culture of innovation, collaboration, and integrity. By encouraging curiosity and valuing diverse perspectives, we empower our team to push boundaries, solve real-world problems, and redefine what is possible in robotics technology, while learning from every blade of grass we cut. Position Summary: We are seeking a highly organized and technically capable IT Operations & Compliance Specialist to support and scale our internal IT function. Reporting to the Head of IT, this role has three critical areas: end-user IT support, compliance operations, and SharePoint administration. The ideal candidate will be hands-on, process-driven, and comfortable operating across both technical support and compliance environments. This role is essential to maintaining day-to-day IT operations while enabling IT leadership to focus on strategic initiatives and ensuring the organization remains audit-ready for frameworks such as CMMC Level 2 and ISO/IEC 27001.

Requirements

Bachelor’s degree in Computer Science, Information Systems or related field, Masters-level Preferred
3–6 years of experience in IT support, systems administration, or IT operations
Hands-on experience with Microsoft 365 (including SharePoint administration)
Experience supporting end users in a helpdesk or desktop support environment
Strong organizational and documentation skills
Familiarity with IT security and compliance concepts
Must be authorized to work in the US
Must be willing to relocate

Nice To Haves

Experience supporting or working within CMMC Level 2 and/or ISO/IEC 27001 environments
Experience with audit preparation, evidence collection, or control mapping
Familiarity with Power Platform (Power Automate, Power Apps)
Experience managing IT knowledge bases or internal documentation systems

Responsibilities

Serve as primary Tier 1 helpdesk support for all internal users
Manage onboarding and offboarding processes (account setup, device provisioning, access management)
Troubleshoot hardware, software, and access issues across systems and applications
Maintain IT asset inventory and device lifecycle management
Develop and maintain support documentation and internal knowledge base
Monitor and report on ticket trends, response times, and resolution SLAs
Under the direction of the Head of IT, manage the lifecycle of IT and security documentation, including but not restricted to policies, procedures, and SOPs
Maintain control mapping and alignment across compliance frameworks
Collect, organize, and maintain audit evidence and supporting artifacts
Track compliance requirements, gaps, and remediation efforts
Support internal audits and coordinate external audit readiness
Partner with IT leadership to ensure continuous control monitoring and improvement
Provide monthly reports to the Executive Management team on compliance progress
Work with Executive management and the Head of IT on the overall documentation structure.
Administer SharePoint as the system of record for IT and ISMS documentation
Design and manage document libraries, permissions, version control, and governance structure
Implement and maintain workflows using Microsoft Power Platform (Power Automate, Forms, etc.)
Ensure secure role-based access controls and proper information classification aligned with compliance standards
Build and maintain internal IT knowledge base and self-service resources