IT Operation Analyst - Hybrid Toccoa, GA / Greenville, SC

1st Franklin Financial Corporation•Toccoa, GA

3d•Hybrid

About The Position

The IT Operations Analyst supports IT operations through invoice processing, budget tracking, reporting, and analytics. The role coordinates IT purchase requests and office supply management and partners with ITSM and Deployment Managers on capacity planning, metrics, SLAs, and business value. The Analyst also supports audit readiness and process documentation across the IT department. This is a hybrid position based in Toccoa, Georgia, or Greenville, South Carolina.

Requirements

Undergraduate degree in Business or a related field.
Minimum of 2 years' experience in IT operations, financial management, or project management.
Strong proficiency with Excel.
Ability to maintain confidential business and personal information.
Advanced interpersonal relationship skills across a variety of levels and business settings.
Strategic mindset, with strong skills in managing change and complexity and driving results.
Ability to analyze relevant information and apply individual judgment.
Ability to work in a team environment.
Ability to manage multiple tasks simultaneously.
Strong verbal and written communication skills.
Proficiency with MS Office Suite products.
Valid driver's license and ability to operate an automobile as needed.

Nice To Haves

Experience with SharePoint.
Experience with SAP, Concur, or similar tools.
Experience with data reporting or analytical tools, such as Power BI, Excel pivot tables, or Power Query.

Responsibilities

Oversee IT invoice processing, including submission and partial processing.
Understand and analyze the drivers behind IT invoices and expenses.
Collaborate with finance teams to monitor budgets, track expenses, and identify cost-saving opportunities.
Support budget planning by tracking vendor renewals, cost increases, and contract end dates.
Support audit readiness.
Produce IT operations reports for leadership.
Develop and maintain IT operations analytics.
Coordinate with ITSM and Deployment Managers on capacity planning, metrics, SLAs, and business value.
Understand business and departmental metrics and their organizational linkage.
Process IT purchase requests.
Manage IT office supply inventory.
Support IT and Infrastructure teams, including special and high-priority projects.
Participate in IT processes to comply with internal policies and regulatory requirements.
Document processes and workflows using written and visual tools and templates.
Coordinate meetings and events for the IT leadership team.