IT Operation Analyst - Hybrid Toccoa, GA / Greenville, SC

1st Franklin Financial Corporation•Toccoa, GA

4d•$70,000 - $80,000•Hybrid

About The Position

The IT Operations Analyst supports IT operations through invoice processing, budget tracking, reporting, and analytics. The role coordinates IT purchase requests and office supply management, and partners with ITSM and Deployment Managers on capacity planning, metrics, SLAs, and business value. The Analyst also supports audit readiness and process documentation across the IT department. This is a hybrid position based in Toccoa, Georgia, or Greenville, South Carolina, with an annual base salary of $70,000 to $80,000.

Requirements

Undergraduate degree in Business or a related field.
At least 2 years of experience in IT operations, financial management, or project management.
Strong proficiency with Excel.
Ability to maintain confidential business and personal information.
Advanced interpersonal relationship skills across a variety of levels and business settings.
Strategic mindset and strong ability to manage change and complexity and drive results.
Ability to analyze relevant information and apply individual judgment.
Ability to work in a team environment and manage multiple tasks simultaneously.
Strong verbal and written communication skills.
Proficiency with Microsoft Office Suite products.
Valid driver's license and ability to operate an automobile as needed.

Nice To Haves

Experience with SharePoint.
Experience with SAP, Concur, or similar tools.
Experience with data reporting or analytical tools, such as Power BI, Excel pivot tables, or Power Query.

Responsibilities

Oversee IT invoice submission and partial processing, and analyze the drivers behind IT invoices and expenses.
Collaborate with finance teams to monitor budgets, track expenses, identify cost-saving opportunities, and support budget planning by tracking vendor renewals, cost increases, and contract end dates.
Support audit readiness.
Produce IT operations reports for leadership and develop and maintain IT operations analytics.
Coordinate with ITSM and Deployment Managers on capacity planning, metrics, SLAs, and business value.
Understand business and departmental metrics and their organizational connections.
Process IT purchase requests and manage IT office supply inventory.
Support assigned special and high-priority projects.
Participate in IT processes to comply with internal policies and regulatory requirements.
Document processes and workflows using written and visual tools and templates.
Coordinate meetings and events for the IT leadership team.