IT Operations Analyst
About The Position
Ensure that all operational IT related service needs are delivered while following all security and compliance procedures. Primarily responsible for the resolution and coordination of all Service Management tickets across assigned locations. Provides Level 1 & 2 support and liaises with specialist system support teams. Performing onsite and remote analysis, and resolution of incidents for internal customers. Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software. Provides effective management of the customer experience during the entire support process.
Requirements
- IT related service needs delivery
- Security and compliance procedures adherence
- Service Management ticket resolution and coordination
- Level 1 & 2 support
- Liaising with specialist system support teams
- Onsite and remote analysis and resolution of incidents
- Procurement, installation, configuration, testing, maintenance, and troubleshooting of client computing hardware and software
- Management of customer experience during support process
Responsibilities
- Resolution and coordination of all Service Management tickets across assigned locations.
- Provides Level 1 & 2 support.
- Liaises with specialist system support teams.
- Performing onsite and remote analysis, and resolution of incidents for internal customers.
- Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software.
- Provides effective management of the customer experience during the entire support process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
