IT Operations Analyst
About The Position
Rincon Consultants, Inc. is seeking an IT Operations Analyst to provide frontline technical support and day-to-day operational administration across the firm’s end-user computing and Microsoft environment. This role is responsible for helpdesk support, onboarding and offboarding tasks, device and application administration, licensing and distribution list administration, and operational governance validation activities that keep the environment organized, supportable, and secure. The role plays a critical part in keeping staff productive, improving support consistency, maintaining data lifecycle discipline, and reducing operational friction through reliable execution of standard IT processes.
Requirements
- 3+ years of experience in IT support, service desk, desktop support, or IT operations in a professional office environment.
- Experience supporting Microsoft 365 applications and common Microsoft administration tasks including accounts, licensing, groups, shared mailboxes, and distribution lists.
- Experience with onboarding and offboarding processes, device provisioning, ticketing systems, and end-user troubleshooting.
- Strong customer service orientation with the ability to communicate clearly and professionally with both technical and non-technical users.
- Strong organizational skills and attention to detail, especially in executing repeatable administrative and lifecycle tasks.
- Ability to follow documented procedures, maintain accurate records, and escalate appropriately when issues fall outside of scope.
- Ability to manage multiple requests and priorities in a fast-moving operational environment.
Nice To Haves
- Experience with Microsoft Entra ID, Intune, or basic Microsoft 365 admin center functions.
- Experience with asset inventory management, application portfolio support, or software/license administration.
- Experience supporting distribution list governance, shared mailbox administration, or collaboration support in Microsoft 365.
- Experience working with MSPs or outsourced support models.
- Experience in consulting, professional services, or a multi-office operating environment.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft fundamentals certifications.
Responsibilities
- Helpdesk and End-User Support
- Account Administration and Operational Requests
- Lifecycle, Governance, and Validation Support
- Operational Documentation and Process Support
- Coordination with Platform, Security, and Vendors
Benefits
- We offer a comprehensive Total Rewards Package designed to support employee well-being, growth, and financial security. Our benefits are designed to offer flexibility and choice, including health coverage options, employer-sponsored insurance, retirement benefits, generous time off, and programs that support learning, growth, and community engagement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
