SR IT OPERATIONS ANALYST

Sally Beauty•Plano, TX

1d•Hybrid

About The Position

The IT Senior Operations Analyst is a key leader responsible for the stability, resilience, and continuous improvement of the organization’s IT operating environment. This role provides strategic and hands-on leadership across IT operations, owning mature incidents, problem, and change management practices to minimize risk, reduce service disruption, and enable business objectives. The position partners closely with internal IT teams, Managed Service Providers (MSPs), vendors, security, and business stakeholders to drive operational excellence, enforce governance, and guide the controlled evolution of IT services. The Senior IT Operations Analyst is expected to influence decision-making, mentor peers, and proactively identify and address operational risks and improvement opportunities.

Requirements

Bachelor’s degree in information technology, Computer Science, Business, or a related field; equivalent practical experience may be considered.
7–10+ years of progressive experience in IT operations, IT service management, or related disciplines, including demonstrated ownership of enterprise-scale operational processes.
Advanced working knowledge of ITIL practices, with hands-on experience leading incident, problem, and change management in mature, governed environments. ITIL certification strongly preferred.
Proven experience operating within complex, hybrid IT environments, including cloud, on-prem, and outsourced services, with direct accountability for MSP and vendor performance.
Strong technical breadth across enterprise infrastructure, applications, networking, cloud platforms, security controls, and SDLC methodologies, enabling effective risk and impact assessment.
Demonstrated ability to lead during high-impact incidents, providing clear direction, executive-level communication, and calm decision-making under pressure.
Experience designing, interpreting, and presenting operational metrics, KPIs, and executive-level dashboards to drive accountability, service quality, and continuous improvement.
Strong business acumen, with the ability to evaluate financial, operational, and risk trade-offs and translate technical issues into business-relevant insights and recommendations.
Excellent written and verbal communication skills, including the ability to influence outcomes, challenge assumptions constructively, and communicate effectively with technical and non-technical stakeholders.
Advanced interpersonal skills, including facilitation, negotiation, conflict resolution, and stakeholder management at both operational and leadership levels.
Proven capability to mentor and guide peers, set operational standards, and promote a culture of accountability, discipline, and continuous improvement.
Ability to operate effectively in a fast-paced, high-visibility environment, managing competing priorities while maintaining operational stability and governance.
Strong understanding of security, compliance, audit, and regulatory requirements, and experience embedding controls into operational and change processes.

Responsibilities

IT Operations Management
Change Management & Operational Risk Control
Data Analysis
Security, Compliance, and Governance

Benefits

medical
dental
vision
life Insurance
paid vacation and sick days
paid holidays
tuition reimbursement
401(k) with company match
in-house salon with complementary services
varied selection of food options at our corporate campus
Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!