Sr. IT Ops Analyst

TD•Mississauga, ON

1d•CA$81,600 - CA$115,200•Onsite

About The Position

The Hosted Services group within IT Operations is accountable to provide operational support across multiple technologies like Network, Servers, SAN, Data Centre infrastructure, etc. This group is led by an AVP who reports directly into the VP of global Service Continuity Operations (SCO), for the TD Bank Group. The Network L2 team is a part of the Hosted Services group and is accountable for all L2 support for TD's networking platforms globally. This FTE role will report directly to the IT Network Manager. Our team works closely together with our L1 - 7/24 shift operations team as well as an L3/Engineering teams. The primary focus of our team is to deal with incidents and take charge of other operational aspects of our network which includes tasks like, vendor management, operational readiness participation and intake, engagement in enterprise processes like Incident, problem, change, PIR, etc. We are looking for self-motivated and focused individuals who enjoy a fast-paced environment requiring attention to detail and have previous strong experience in operations or the flair to be in an operations type role. This position is a highly technical hand-on keyboard role supporting various network platforms for availability, latency, and incidents, while being engaged on operational readiness tasks. The position will be accountable to play a lead/advisor role, reporting directly to the Manager of the pod, while still being available and accountable to participate in day-to-day operational work like troubleshooting and fixing network issues across all platforms. This includes nightly/weekend on-call rotation as and when needed. As a strong technical leader with hands-on-keyboard skills, the ideal candidate in this role will possess the following skills and traits:

Requirements

Undergraduate degree or Technical Certificate
5-7 years relevant experience
At least 3+ years of relevant Wireless technologies experience (e.g., Aruba, Airwave, RF survey tools, ClearPass, Wireless authentication)
Solid hands-on network technical experience in Routing/Switching technology, Firewalls, Load Balancing, trace analysis/protocols.
Experience supporting a large and complex network environment
Experience in exploring and implementing automation for Proactive monitoring and reducing incident resolution time.
Flexible with on call & rotation and shift timing
Adequate knowledge and experience to support platforms like Cloud, SD-WAN, Wireless, Firewalls, Load Balancers, Routing and Switching, QoS, VoIP, Optical, DHCP, DNS, Monitoring Tools, CDN, etc.

Nice To Haves

New technologies like ACI and DNAC are a plus.
An expert tier-3 network troubleshooter who not only possesses the attributes and experience listed for this position, but have the uncanny ability to quickly identify the problem and propose a solution to remediate.
Deep and wide in the platforms we desire and have tooling and script writing abilities.
Adept at analyzing network traces to find the root cause promptly.
VOIP related skills and experience.
ITIL certification.
Operations work environment experience (including break fix, new applications, incident and change management, etc.).
Reputed trade certifications for wireless and CCIE, Cloud, Management, firewall, load balancers and ITIL certifications are a definite asset to this position.
Large Banking/Financial Industry experience would be a good to have.

Responsibilities

Strong leadership skills in troubleshooting complex incidents in a time sensitive manner and articulate technical issues concisely to senior management.
Experience in using Automation as well as advanced network management tooling to help resolve incidents quickly and efficiently.
Be dependable, innovative, accountable, passionate, transparent, and collaborative.
Troubleshooting and fixing network issues across all platforms.
Nightly/weekend on-call rotation as and when needed.
Vendor management.
Operational readiness participation and intake.
Engagement in enterprise processes like Incident, problem, change, PIR, etc.