IT Operations Analyst

Municipal Credit Union•New York, NY

2h•Onsite

About The Position

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows. Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures. The purpose of IT Operations Analyst is to support the strategic, technology product roadmap through integration of the Core Banking platform and other ancillary systems. The IT Operations Analyst performs core system support functions, project manages implementations and executes maintenance of Core Banking system and all ancillary systems through software release management. Additional responsibilities include software/hardware support and maintaining documentation.

Requirements

College Degree or Certificate in Computer Science or related technical field required.
Minimum 3-5 years’ experience as a Systems Analyst preferably in the financial industry.
Working knowledge of AIX.
Knowledge of JHA products or equivalent
Experience with core banking processing platforms like Symitar, Spectrum, or DNA
Experience administering and maintaining IBM P Series and VIOS
Up to date experience with Windows, secure FTP processing and TCP/IP networking
Strong knowledge of PCs.
Excellent analytical, communication and interpersonal skills.
2+ years of experience in the financial services industry with a thorough knowledge of financial principles, front and back office processing and financial institution regulations.
Experience with Opcon job scheduler
Strong working knowledge of Microsoft Office Suite (including Excel, Access, PowerPoint, Project, SharePoint)
Highly ethical.
Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail.

Nice To Haves

Experience with core banking processing platforms like Symitar, Spectrum, Servicing Director and Akcelerant are a plus

Responsibilities

Support the day-to-day functions of core banking processes and ancillary applications through core system configuration, production change request, and support of critical banking processes.
Documents procedures and resource documentation, and records system changes for troubleshooting and auditing.
Support the development of new products and/or processes on core banking system platforms by providing subject matter expertise on platform specifications and requirements.
Analyze and deploy process automation with OpCon job scheduler.
Core banking system release management, AIX patch management, service pack deployment, system backups, DR system recovery, VIOS updates, HMC updates, TLV updates and daily routine maintenance.
Coordinate the testing and communications of system updates to core banking system, interfaces, and key ancillary systems
Provides 1st and 2nd level technical support and responds to incidents as appropriate.
Provide escalated level helpdesk support meeting KPI’s for resolution by acquiring, evaluating, resolving, and communicating root cause for helpdesk intake.
Maintain, communicate, and champion repeatable methodology including a set of standard principles and procedures for managing projects and change.
Responsible for configurations, modifications, productionizing transmission of Secure FTP processing and all Windows operating system environments
Perform network troubleshooting in a timely manner to isolate and diagnose common network problems.
Monitor server performance and troubleshoot server issues
Function as a liaison for MCU with technology vendors when troubleshooting system issues.
Monitor all integrated core systems connections included but not limited to online banking, integrated voice response (IVR), and SymXchange connections.
Monitor status of all automated jobs in OpCon and take appropriate action to resolve any errors that may occur.
Support and enforce system security practices and compliance with data privacy and regulatory requirements.
Ensure 24x7x365 availability for business applications through participation in the on-call rotation.
Required to work in shifts as needed.
Perform other related duties as requested and special projects as assigned.