IT Operations Analyst

Workana

3d•Remote

About The Position

Workana is the largest remote work platform for talents in Latin America. Our Workana Premium segment connects exceptional professionals with innovative companies around the globe, offering competitive compensation, dedicated support, and fully remote opportunities in a collaborative environment. We are proud to present the following opportunity. About Our Client Stride Autism Centers is a mission-driven healthcare organization serving children and families across four states in the U.S. Their compliance and clinical quality function supports 23 centers, with a strong focus on audit readiness, documentation quality, and regulatory risk reduction. Role Overview As an IT Operations Analyst, you will provide the operational backbone for Stride’s IT function, with a strong initial focus on executing the technology workstream of the company’s HIPAA security remediation plan. This is an execution-oriented role, not a strategy role, and it will be central to keeping devices secure, access controlled, evidence documented, and staff supported across a distributed environment.

Requirements

3–5+ years in IT support, endpoint administration, or IT operations in a distributed, multi-site environment.
Hands-on experience with MDM or endpoint management platforms such as Mosyle, Jamf, Kandji, Microsoft Intune, or comparable tools.
Experience with identity and access management, including SSO/MFA administration in Google Workspace, Okta, Microsoft Entra ID, or similar platforms.
Working knowledge of HIPAA Security Rule requirements and familiarity with NIST CSF or CIS Controls.
Experience with software asset and license management, including seat tracking and renewals.
Strong documentation discipline, with the ability to produce clear runbooks, checklists, and evidence files.
Excellent written English and patient, jargon-free communication with non-technical users.
High integrity and discretion when handling elevated access in a PHI environment.
Ability to work with at least 4 hours of daily overlap with U.S. Central Time.

Nice To Haves

CompTIA A+, Network+, Security+, or Google Workspace / Microsoft administrator certifications.
Experience supporting EHR or practice management platforms, especially CentralReach.
Experience with helpdesk systems and remote support tools.
Prior remote support experience for a U.S. healthcare organization under a business associate agreement.

Responsibilities

Execute the technology workstream of Stride’s HIPAA remediation plan under direction from leadership and the internal IT team.
Build and maintain a complete inventory of systems that touch PHI, including ownership, access control, and offboarding procedures.
Drive MDM enrollment to 100% across company-managed devices, monitor compliance dashboards, and remediate unenrolled or non-compliant devices.
Support the SSO rollout across the application stack, including user communications, troubleshooting, and enrollment tracking.
Verify and document key security controls such as MFA enforcement, encryption reporting, and remote lock/wipe testing.
Execute offboarding controls in coordination with HR, including deprovisioning, license reclamation, and account deactivation.
Maintain audit-ready evidence files for all remediation tasks, configurations, tests, and exports.
Administer endpoint management platforms, device inventory, patching baselines, and security policies.
Own software license inventory, renewals, seat reconciliation, and annual cost rollups.
Serve as first-line IT support for staff across all centers and corporate functions, escalating issues clearly when needed.
Support new center openings by coordinating device planning, procurement inputs, MDM setup, and go-live readiness.