IT Operations Analyst
About The Position
Kaeppel Consulting is seeking 3 IT Operations Analysts to provide on-site support in Erie, PA, for one of their preferred clients. This is a one-year contract position where contracted resources will perform administrative and operational support functions under the direction of ATSS administrators and leadership. The role involves analyzing, defining, and documenting process workflows, participating in the development of future business processes, and examining processes holistically to understand the impact of changes. The analyst will generate reports with recommended improvements, assist in building business cases for process or system changes, and provide input into change management and implementation.
Requirements
- Familiarity with Service Now Requests and intake
- Familiarity with Infoblox, Asset Management
- Familiarity with general networking & Systems Administration
Responsibilities
- Login into servers, network devices, and software to perform configuration, backups, firmware updates, software updates, create backup configuration files, software installation, and documentation.
- Configure & Troubleshoot Network devices, servers, client applications, and application-specific workstations.
- Act as a point of contact for dedicated systems, servers, applications, and software.
- Collaborate with CP&M departments on creating SOPs & Process Documents.
- Configure and prepare assets for deployment.
- Support asset procurement, receiving, and inventory processes.
- Maintain asset lifecycle documentation.
- Assist with asset decommissioning and disposal activities.
- Submit and track move, add, and change requests.
- Perform recurring maintenance activities.
- Execute documentation audits and remediation efforts.
- Maintain operational records and task tracking.
- Provide administrative "hands-and-feet" support.
- Deliver departmental Tier 1 application support.
- Perform Tier 1 ticket triage and fulfillment.
- Escalate issues to appropriate technical resources as needed.
- Support preventative maintenance initiatives.
- Assist with compliance-related activities.
- Contribute to documentation and process improvement efforts.
- Support knowledge management and cross-training initiatives.
- Review, analyze, and optimize current and future processes under close supervision.
- Contribute to continuous improvement efforts by assisting in evaluation, development, and support for the implementation of recommended process and system changes.
- Analyze, define, and document process workflows through user interviews, facilitated workshops, and subject matter expert engagement.
- Participate in the development of future business processes needed to support new products and/or services.
- Document future processes to determine how to proactively improve current business for the development of future procedures and models.
- Examine processes holistically to understand the impact of changes to people, strategy, systems, and general business operations.
- Generate and compile reports, complete with recommended improvements to business processes and operational procedures.
- Assist in building the business case for a process or system change and provide input into the change management and implementation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
