IT Operations Analyst II

Conduent Commercial Solutions, LLC•Sandy, UT

1d•Hybrid

About The Position

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. We are seeking a skilled Data Center Technician to join our operations team. The ideal candidate has hands-on experience with copper and fiber cabling, troubleshooting physical IT infrastructure, and maintaining uptime in high-availability environments. You’ll play a key role in ensuring that our data center meets its service level agreements (SLAs) and operates efficiently 24/7.

Requirements

3-5 years of total work experience
Proficient in MS Office products
IT Troubleshooting
Familiarity with servers - Virtual, blade and physical (VM Ware, Cisco UCS, HP 3Par)
Familiarity with network principles (Cisco)
Enterprise Data Center Experience
Proficient in copper (Cat6, Cat6A) and fiber (single-mode, multi-mode) termination and testing.
Strong understanding of data center workflows, cabling standards (TIA/EIA), and safety protocols.
Ability to lift and install physical hardware in racks as part of daily responsibilities
Communication skills are very important- this individual will communicate by email, phone, and instant messaging

Nice To Haves

Experience in HP 3Par, Cisco UCS Blade Servers, EMC Storage
Experience in Cisco networks
Knowledge of data center information management is a strong preference with some type of experience in an inventory management system
Troubleshooting knowledge and background in hardware overall

Responsibilities

Person in this role is expected to rigorously follow accepted Standard Operating Procedures (SOP), current ASHRAE and TIA Data Center Standards and Best Practices
Point-in-time accuracy of all DC Assets, and asset tracking
Work in partnership within Facility team to coordinate preventative maintenance on owned systems which support the data center
Monitor and maintain data center environmental systems (power, cooling, rack management, connectivity) to ensure consistent uptime
Support provisioning, migrations, and decommissioning of IT equipment
Collaborate with network and systems teams to resolve incidents promptly and meet SLA performance targets.
Document all work activity, update asset databases, and maintain accurate equipment labeling
Participate in on-call rotations or scheduled maintenance windows as required
Ensure compliance with all applicable laws, corporate policies and procedures including Information Protection (IP) and Sarbanes-Oxley (SOX) compliance, ISO, PCI, SOC, and NIST.
Respond promptly to incident tickets and change requests to meet SLA and uptime commitments.
Installing hardware, servers, network equipment, building up server racks/cabinets
Coordination with installing and energizing rack PDUs
Installing and replacing data center equipment components (memory, hard disk/SSD, power supply, etc.) and troubleshooting physical network layer issues