IT Operations Analyst

CVS Health•Windsor, CT

3d•$21 - $45•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This IT Operations Specialist role within Command Center Operations (CCO) is to provide a single point of contact for resolving technical problems within the CVS Health environment. ACCOUNTABILITY: CCO Analysts are responsible for ensuring continuity of service and providing high quality support within committed service levels. This includes guaranteeing that events, incidents, problems, and requests are logged, escalated appropriately, and resolved in the most effective manner. The Analyst IT Operations Specialist will provide first level engagement in response to alerts throughout the CVS Health environment. They must be able to react quickly and make critical decisions on a regular basis that impact store, corporate, and employee satisfaction. The Analyst IT Operations Specialist provides prompt, professional customer service following specific guidelines on customer service while ensuring that problems are accurately and promptly addressed, documented, and rectified, using proper follow-up as needed. This is a night shift position. 6pm - 6AM. Rotating between 3 and 4 days a week.

Requirements

2+ years of information technology experience.
2 + years of experience with ServiceNow or similar ITSM tool.
2+ years of experience with monitoring and network tools such as AppDynamics, SiteScope, Splunk or similar Application Performance Management monitoring tools
Must be able to work a 12 hour night shift

Nice To Haves

Understanding of the CVS Health IT environment, its departments, and their interdependencies.
Knowledge of operational and functional accountability of infrastructure, application, and production support.
Understanding of gathering business impact for major incident outages.

Responsibilities

Provide a single point of contact for resolving technical problems within the CVS Health environment.
Ensure continuity of service and provide high quality support within committed service levels.
Log, escalate appropriately, and resolve events, incidents, problems, and requests in the most effective manner.
Provide first level engagement in response to alerts throughout the CVS Health environment.
React quickly and make critical decisions that impact store, corporate, and employee satisfaction.
Provide prompt, professional customer service following specific guidelines.
Accurately and promptly address, document, and rectify problems, using proper follow-up as needed.