IT Operations Analyst

Coastal Villages Region Fund•Seattle, WA

10h•Onsite

About The Position

This position combines hands-on systems and network administration with project coordination or data integration responsibilities across the organization’s multi-site, hybrid environment. Primary duties include monitoring performance, troubleshooting issues, and installing and configuring various software, hardware, and networks, while also planning and driving IT projects to completion and designing, building, and maintaining integrations between enterprise systems and data sources. This position provides technical support for staff in various geographical locations, facilitates and maintains computer networks, and ensures the security and efficiency of IT infrastructures. Critical aspects of the role are attention to detail, problem-solving ability, effective project and vendor coordination, and solid knowledge of databases and system integration.

Requirements

High school diploma or GED
Proven experience as a System Administrator, Network Administrator, or similar role
Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery processes
Demonstrated experience in managing complex networks consisting of VLANs, Routing protocols, VPN, QoS, Wireless Access and Firewalls
Experience managing virtual infrastructure such as Hyper-V, VMware and SAN technologies
Working knowledge of relational databases (e.g. Microsoft SQL Server)
Demonstrated ability to plan, prioritize, and manage projects and tasks through to completion
High levels of interpersonal skills and communication with all levels of management
Able to multitask, prioritize, and manage own time efficiently
Project management: Demonstrated experience planning and delivering IT projects end to end — scoping, timelines, milestones, vendor coordination, and stakeholder communication — with at least one example of a multi-site or multi-stakeholder deployment
Data integration: Demonstrated experience building and maintaining integrations between enterprise systems and data sources, including SQL development and automated import/ETL processes (SSIS, scripted equivalents, or APIs)

Nice To Haves

Associate’s degree or higher in Computer Science, Information Systems, software engineering, or related field
Scripting and automation experience (e.g. PowerShell, Python)
Experience with Azure, EntraID, Microsoft 365, Hybrid Exchange, InTune Management, and Microsoft Teams / Teams Phone highly desirable

Responsibilities

Maintain network and system security through the monitoring of logs and management of firewall policies
Manage enterprise systems such as Microsoft SQL, Exchange, SharePoint, and Windows file servers, as well as the virtual infrastructure and network infrastructure they run on
Manage hybrid Microsoft 365 / Entra ID / Azure environment and multi-site network
Plan, coordinate, and execute IT projects from scoping through completion, including timelines, milestones, stakeholder communication, and vendor coordination
Design, implement, and maintain integrations between enterprise systems, line-of-business applications, and data sources
Develop, maintain, and optimize SQL databases, queries, and automated data import/integration processes (e.g., SSIS/ETL or scripted equivalents), ensuring data integrity across systems
Develop and maintain system, network, and integration documentation
Work and communicate effectively with users from all departments within the company, vendors/contacts from other companies, and audiences that may not always be comprised of technical personnel
Provide end user technical support for computer-related hardware, software, printer, network, and mobile device issues
Install, configure, service, repair, and maintain hardware and software for network services, storage networking devices, and servers
Monitor and Administer security systems and related policies (e.g. InTune, EntraID, and others)
Maintain daily and/or monthly backups and support disaster recovery processes
Diagnose complex issues and provide temporary/permanent solutions to resolve those issues quickly in high-stress situations
Travel, if necessary, to troubleshoot network issues or support project deployments across sites
Other duties as assigned