IT Operations Analyst

CIVIE

3d•Remote

About The Position

The IT Operations Analyst is responsible for monitoring, maintaining, and supporting CIVIE’s IT infrastructure, applications, and day-to-day technology operations. This role works closely with members of the IT team, business users, and clients to ensure our systems are reliable, secure, and available. This position also supports our PACS systems and related applications.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent experience)
1-2 years of experience in IT operations, systems administration, or technical support
Ability to work a scheduled on-call rotation covering evenings, nights and weekends
Experience with IT service-management/ticketing tools
An understanding of computer hardware and the ability to troubleshoot hardware issues
Working knowledge of Windows 10, Office 365, cloud technologies and enterprise applications
Strong troubleshooting and analytical skills
Ability to document technical issues clearly and communicate effectively with technical and non-technical users

Nice To Haves

Healthcare experience preferred

Responsibilities

Respond to and troubleshoot incidents, service requests, and system alerts
Resolve technical issues relating to both the hardware and software we provide for our clients and for our internal departments
Manage and maintain user accounts and access permissions in a wide variety of systems
Resolve issues related to PACS systems and PACS administration
Escalate and assign tickets to the appropriate resources
Assist with onboarding and offboarding team members