IT Operations Analyst I (US)

TD•Lexington, SC

3d•Onsite

About The Position

The IT Operation Analyst I provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes. Must be able to work 5x a week any day of the week, 40 hours in total and reside locally to Lexington, South Carolina. Provides front line customer service support to clients on a broad range of issues. Investigates problems beyond own area of knowledge, applying a broad business focus. Assesses level of knowledge of caller and translates information when providing assistance. Prioritizes and may assign problems and service issues to other team members. Co-ordinates problem resolution and the implementation of changes in accordance with established change processes. Integrates all sources of information when providing assistance to clients. Makes independent decisions within generally defined parameters.

Requirements

Undergraduate degree or Technical Certificate

Responsibilities

Provides front line customer service support to clients on a broad range of issues
Investigates problems beyond own area of knowledge, applying a broad business focus
Assesses level of knowledge of caller and translates information when providing assistance
Prioritizes and may assign problems and service issues to other team members
Co-ordinates problem resolution and the implementation of changes in accordance with established change processes
Integrates all sources of information when providing assistance to clients
Makes independent decisions within generally defined parameters