IT Network Technician Level TWO

Elmer Chocolate•Ponchatoula, LA

14d•$20 - $24•Onsite

About The Position

The IT Technician II provides hands-on support for computer systems, network-connected devices, software applications, and end users throughout Elmer Chocolate. The role installs, configures, maintains, and troubleshoots hardware and software in office and manufacturing environments. It supports daily operations, responds to user issues, and takes ownership of work from initial report through resolution. Accurate documentation, ticket updates, inventory management, and technical records are core responsibilities. The technology environment includes Windows workstations and laptops, Microsoft 365, Active Directory / Entra ID, VoIP phone systems, wireless networking, security cameras and NVR systems, access control systems, RFID and barcode scanning systems, and label and office printers. The technician also supports technology projects, system administration tasks, cybersecurity measures, and cross-functional work with departments including Maintenance, Production, Warehouse, and Shipping.

Requirements

Must be at least 18 years of age.
Ability to pass drug screens.
Ability to pass a background check upon hire and annually.
Reliable transportation.
Excellent interpersonal communication and relationship-building skills, with the ability to communicate clearly and effectively in person and in writing to all levels of the organization.
Problem-solving and analytical skills.
Troubleshooting skills.
Customer/client focus.
Technical capacity.
Demonstrated interest in information technology, troubleshooting, continuous learning, and developing technical skills.
Strong attention to detail and understanding of accurate IT documentation and asset management.
Strong organizational skills to keep tickets, inventory records, project notes, and network documentation current.
Ability to take ownership of assigned work and follow tasks through complete resolution.
Professional communication and customer-service skills when assisting end users and collaborating with other departments.
Willingness to learn unfamiliar systems, research technical problems, and expand technical knowledge.
Follow-through and timely completion of tasks.
Ability to meet physical demands that include regularly sitting, stooping, bending, kneeling, reaching, crouching, crawling, using force, carrying, and pushing or pulling.
Ability to stand and walk continuously during prolonged periods of technical installation or repair, as well as perform prolonged seated desk work.
Ability to hear and speak.
Ability to occasionally lift or move up to 50 pounds.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and adjustment of focus.
Regular and prompt on-site attendance.
Comfort working at heights and ability to safely use ladders and approved man lifts for installation, maintenance, or service of network switches, wireless access points, cabling, cameras, and related equipment.

Nice To Haves

Associate's degree in Information Technology, Computer Networking, Computer Science, or a related field.
Two years of IT support, help desk, desktop support, or network administration experience.
Equivalent combinations of education, certifications, training, and experience may be considered.

Responsibilities

Live and communicate Elmer Chocolate Values and serve as backup for other IT roles or duties when needed.
Install, configure, image, maintain, and troubleshoot computers, laptops, printers, time clocks, wireless access points, telephones, cameras, access control systems, barcode/RFID scanners, and other network-connected devices.
Deploy and support approved software applications, coordinating with vendors and third-party support providers as needed.
Respond to and resolve IT support requests through the ticketing system, maintaining accurate notes on troubleshooting, status, user communication, next steps, and resolution.
Assist with technology projects, upgrades, migrations, and system implementations.
Perform data corrections and basic system administration tasks as assigned.
Support Windows operating systems, Microsoft 365 applications, user accounts, and related technologies.
Create, modify, disable, and maintain user accounts and access permissions according to security requirements and established procedures.
Maintain current IT asset, equipment, device, accessory, and supply inventory records, updating them as items are deployed, relocated, replaced, returned, repaired, or retired.
Maintain network documentation, including device locations, switch ports, VLANs, IP information, cabling layouts, access points, and infrastructure changes.
Complete assigned tasks end to end, including implementation, testing, verification, documentation, communication, and ticket closure.
Verify physical IT inventory against records and investigate and correct discrepancies.
Communicate project delays, technical blockers, resource needs, and scheduling concerns to the Senior Network Administrator before they interfere with task completion.
Collaborate professionally with Maintenance, Production, Warehouse, Shipping, and other departments on technology projects.
Take ownership of responsibilities, follow management direction, and raise technical concerns professionally and constructively.
Evaluate software and hardware usage efficiency and identify topics for user training.
Monitor software licensing and usage to support compliance with vendor agreements and company standards.
Maintain knowledge of operating systems and application software to provide user support.
Create and maintain technical procedures, knowledge-base articles, network diagrams and maps, infrastructure documentation, and troubleshooting guides.
Follow cybersecurity standards and help identify, report, and respond to security incidents or concerns.
Support implementation and maintenance of hardware and software security measures.
Participate in team meetings and provide input and suggestions.
Assist with computer and network support for software and hardware problems reported by users, often through IT support tickets.
Complete other duties or additional tasks assigned by the manager or supervisor.