IT Network/Systems Manager - Support

City of Murfreesboro•Murfreesboro, TN

1d•Onsite

About The Position

This position oversees the daily operations of the assigned IT area and supports a wide range of technical solutions and systems. The role includes acting as a technical authority and requires leadership and collaboration with internal departments, external partners, vendors, and stakeholders to optimize functions and improve operational efficiencies. Specifically for the IT Network/Systems Manager – Support role, this position provides technical support for the daily operations of all City departments, with a focus on resolving hardware, software, and service-related issues. It involves engaging with internal customers, facilitating effective response, and supervising an IT team responsible for support tickets and daily operational support. The role also coordinates with the IT Director to ensure effective reporting of service delivery and project status through the IT Governance structure, consistent with City policies for IT authority and network connectivity.

Requirements

Must be able to communicate with others in spoken and written English to ensure the safe and efficient operations of the business.
A bachelor’s degree in computer information systems or a related field is preferred.
An equivalent combination of education, training, and experience may be considered.
A minimum of three (3) years of progressive information systems work experience is required.
Must have a valid driver’s license.

Responsibilities

Provides technical support for daily operations of all City departments, with a focus on resolving hardware, software, and service-related issues.
Engages with internal customers, facilitates effective response, and supervises an IT team responsible for support tickets and daily operational support.
Coordinates with the IT Director to ensure reporting of service delivery and project status through the IT Governance structure is effective and consistent with City policies for IT authority and network connectivity.
Develops and implements an IT strategic plan through collaboration and information gathering with department leaders to determine IT systems, services, processes, and policies needed throughout the assigned IT area.
Manages a technical department responsible for procuring, installing, and maintaining computer hardware, software, products, and supplies necessary to keep computer systems operable.
Mentors, advises, and coaches subordinates to build technical proficiency and encourage excellent customer service.
Oversee the implementation, operation, and maintenance of applications and network equipment in all assigned IT areas.
Advises City leadership, to include the MWRD Director and Water Resources Board if applicable, on the selection of IT solutions to achieve business functions and operational efficiencies.
Develop requests for proposals or invitations to bid for IT-related purchases, including hardware, software, and services.
Researches, procures, and implements new technologies.
Oversee IT projects and work with hardware and software vendors to ensure cost-effective and efficient implementation.
Ensure assignments and activities of a team or task force are completed within established timelines.
Provides technical assistance to resolve issues and problems.
Prepares clear and concise written instructions for audiences with varying levels of understanding.
Implements network security and conducts intrusion detection, anti-virus, firewall, email filtering, and malware checks where applicable.
Maintains definitions for network safety.
Conducts and verifies data and system backups and develops processes for backup operations and disaster recovery on all data collection devices to protect the integrity of archived and online files.
Serves as a leader of the IT Governance Committee.
Updates the committee on projects, recommends actions, and ensures the City meets applicable compliance requirements.
Oversee the daily operation and act as project manager for the assigned IT area.
Develop processes and procedures needed for efficient operations within the assigned IT area.
Delegates authority to the appropriate level of decision-making.
Ensure consistent training and development throughout the assigned IT area.
Prepares the assigned IT area plan for emergency operations.
Prepares budgets for the assigned IT area and makes recommendations to the IT Director and Department Director where applicable.
Monitors and expenditures for the assigned IT area in relation to budgeted amounts.
Recommend staffing levels for the assigned IT area, prepare job descriptions, evaluate performance, and administer discipline in accordance with City policies.
Performs other work as assigned.