IT Network Systems Administrator

County Of Elbert Co•Kiowa, CO

4d•$85,000 - $105,000

About The Position

The IT Network Systems Administrator designs, builds, maintains, and improves reliable, sustainable, cost-effective, and secure IT infrastructure. The position installs, configures, and supports end-user, network, server, and security systems, works with vendors on escalations and installations, monitors system performance, and manages patching, user access, backups, and disaster recovery testing. It also monitors and responds to security alerts and cybersecurity incidents, provides higher-tier help desk support, and participates in after-hours maintenance and on-call support as needed. The administrator communicates with technical and non-technical audiences and provides customer-focused service in support of the County’s use of technology to improve workflows. The role covers Microsoft systems, network infrastructure, physical and virtual Windows and Linux servers, storage and backups, end-user devices, security systems, and related tools. It also involves incident investigation, system documentation, asset and license tracking, technology evaluation, project coordination, and collaboration with staff, management, and vendors.

Requirements

At least 3 years of experience in PC technical support and management of Microsoft Windows, PC hardware and software, and MS Office applications.
At least 3 years of experience in systems administration supporting enterprise environments, or equivalent technical experience.
At least 3 years of experience with one or more of PowerShell scripting, Office 365, Windows Server Administration, and Active Directory Administration.
Cross-platform experience with Hyper-V, Microsoft Server OS, enterprise collaboration services, file share management, and backup technologies.
Bachelor’s degree in a computer-related field or equivalent work experience.
Demonstrated capability managing enterprise-level Microsoft environments, including thorough knowledge of Windows operating systems and support, Group Policy, Active Directory, and Microsoft 365 user and email management.
Working knowledge of centralized desktop and mobile device management tools.
Understanding of computer hardware, server virtualization with Hyper-V, Linux and Windows server environments, and networking fundamentals including VPN, DHCP, DNS, wireless, and telecommunications.
Knowledge of IT security best practices, vulnerability management, and incident response.
Scripting skills and familiarity with automation techniques.
Analytical, problem-solving, troubleshooting, and root-cause analysis skills, including the ability to identify low-risk, minimally disruptive solutions and address complex problems.
Strong verbal and written communication skills, including explaining technical issues to non-technical audiences and documenting and tracking support issues.
Strong customer service orientation and ability to collaborate and build relationships with peers, customers, and vendors.
Ability to work independently, manage time effectively, and coordinate appropriate resources.
Must possess and maintain a valid Colorado motor vehicle driver’s license and an acceptable motor vehicle record.
Must pass a criminal background check before employment.

Nice To Haves

Microsoft certifications are preferred, or applicable work experience.

Responsibilities

Design, deploy, configure, maintain, and automate configurations for IT systems across Microsoft, network, server, end-user, and security environments.
Manage user accounts, permissions, and access rights in accordance with security, privacy, and regulatory requirements.
Serve as the subject-matter expert for end-user equipment and as an escalation point for the IT help desk.
Review, test, deploy, and monitor software patches across IT systems.
Monitor and respond to security alerts, manage vulnerabilities, and maintain endpoint protection and multi-factor authentication.
Investigate cybersecurity incidents, document findings and root causes, recommend corrective actions, and support incident response and reporting to management.
Perform backup restoration testing and maintain disaster recovery and business continuity documentation.
Implement industry best practices, regulatory requirements, and organizational policies and procedures, including lifecycle management of hardware, software, and storage.
Maintain hardware and software inventories, licensing, and warranty tracking, and provide procurement recommendations.
Maintain and improve system auditing and availability monitoring tools to meet compliance and security requirements.
Propose and implement enhancements to improve system performance and reliability.
Evaluate and deploy new technologies and identify appropriate use cases.
Define, document, and support IT project objectives, timelines, and deliverables in collaboration with staff and management.
Work with vendors on escalations, project planning, implementation, support, and new installations.
Document system configurations, changes, and operations.
Participate in after-hours maintenance and on-call support as needed.
Cross-train with team members to ensure systems coverage.
Communicate professionally with technical and non-technical audiences, provide timely updates on incidents, outages, and project status, and explain technical issues and security risks in plain language.
Build collaborative working relationships and provide responsive, customer-focused service.
Perform other duties as assigned.