IT Network Administrator

City of East Point•Fire Department, GA

23h•Onsite

About The Position

The IT Network Administrator maintains the City’s computing environment by identifying network requirements, installing upgrades, and monitoring network performance. The position installs, moves, and maintains system hardware, peripherals, software, operating systems, and communications infrastructure; supports existing servers, systems, and networks; and helps ensure system security and integrity through network software and regular backups. The role also develops and evaluates infrastructure options to support new applications and technologies. The position provides day-to-day support and maintenance for Local and Wide Area Networks, including helpdesk assistance to City employees, troubleshooting user issues, and investigating operational problems. It analyzes server and network activity, maintains performance-monitoring systems and related security software, and participates in developing and implementing network-use policies and procedures. The position is supervised by the IT Manager, with final evaluation under the purview of the Finance Director. It has no supervisory or management responsibility. Work is typically performed in an office setting with a moderate level of noise. The position involves physical activities such as walking, using hands and arms, and may require pushing, pulling, lifting, or carrying up to 40 pounds.

Requirements

Associate’s degree in Computer Science required, or an equivalent combination of education and experience.
Three to five years of experience in a related field, or an equivalent combination of education and experience.
Knowledge of current hardware and software programs and related upgrades.
Knowledge of computer programming languages, such as HTML.
Knowledge of Cat 5 and Cat 6 wiring.
Knowledge of AS/400.
Knowledge of network performance tuning, LANs, and network design and implementation.
Knowledge of strategic planning.
Verbal and written communication skills.
Ability to troubleshoot hardware and software problems.
Ability to establish and maintain effective working relationships with supervisors, employees, and vendors.
Ability to describe complex technical systems in non-technical terms.
Ability to communicate effectively orally and in writing.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Install, move, and maintain system hardware, including computers, printers, monitors, cabling, routers, switches, firewalls, data and voice communication lines, and operating systems.
Install, maintain, and modify system peripherals, software, and files as needed.
Maintain system security and integrity using network software and regular system file backups.
Develop and evaluate infrastructure-planning options to support new applications and technologies.
Maintain effective day-to-day operation of Local and Wide Area Networks by providing technical and user support.
Assist the IT Manager and Administrator with long- and short-term Local and Wide Area Network plans.
Support existing servers, systems, and networks.
Provide helpdesk support to City employees; troubleshoot user problems and answer basic equipment and software questions and complaints.
Investigate and solve operational problems experienced by system users.
Provide on-call network assistance.
Analyze server and network activity and maintain performance-monitoring systems and related programs, including intrusion detection and virus-scanning applications.
Participate in developing policies and procedures for network facilities and ensure their implementation.
Perform other related duties as necessary.