IT Network Support II

Techno•New York, NY

11h•$40 - $60•Hybrid

About The Position

Techno is looking for an IT Network Support II professional to support a large, high-profile infrastructure program across New York and New Jersey. This role will provide hands-on technical support for network operations, end-user systems, connectivity issues, and IT infrastructure within a fast-paced project environment supporting multidisciplinary teams. The ideal candidate is a strong problem solver with experience supporting enterprise-level network environments, troubleshooting technical issues, and maintaining reliable day-to-day IT operations across multiple office and project locations.

Requirements

3+ years of IT support or network support experience within enterprise or project-based environments.
Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, firewalls, switches, and wireless systems.
Familiarity with Microsoft 365, Active Directory, Windows operating systems, and common IT service management tools.
Experience with ticketing systems and troubleshooting workflows in fast-paced support environments.
Strong communication and customer service skills with the ability to support both technical and non-technical users.
Ability to prioritize multiple support requests while maintaining strong attention to detail.

Nice To Haves

Associate’s or Bachelor’s degree in Information Technology, Computer Science, Network Administration, or related field preferred.
Experience supporting multi-site office operations and network infrastructure preferred.
Certifications such as CompTIA Network+, Security+, Microsoft, or Cisco certifications are a plus.

Responsibilities

Provide day-to-day technical support for network infrastructure, workstations, laptops, printers, mobile devices, and related hardware/software systems.
Troubleshoot network connectivity issues including VPN access, wireless networks, switches, routers, and remote access environments.
Support user account administration, permissions management, password resets, and system access requests.
Coordinate installation, configuration, maintenance, and upgrades of network and IT equipment across office and field locations.
Monitor network performance and assist in identifying, diagnosing, and resolving system or connectivity issues.
Support onboarding and offboarding activities including workstation setup, software installation, and equipment deployment.
Maintain accurate IT inventory records, asset tracking, and technical documentation.
Collaborate with internal teams, vendors, and external IT providers to resolve escalated technical issues.
Assist with cybersecurity best practices, software updates, system patching, and data protection procedures.
Support conference room technology, video conferencing platforms, and hybrid meeting environments.
Participate in after-hours or emergency support activities when required for critical operations.